Xbox One system issues

GhostImpostor · Jan 6, 2014

For the first month my Xbox One worked perfectly fine until last week when I started having problems. My Xbox one shuts off randomly when playing. Sometimes it will shut off a few seconds after power up and other times when I launch a game. Now my T.V.
won't even display anything when I turn my xbox on. It's not my T.V. either because my PS3 works perfectly fine on it. Anybody know a solution? I made a order for microsoft to replace my xbox one but for some reason I can't get all the way through the process
without the website *** up.

:)

turk3y · Jan 6, 2014

Update.!

version number?

the "official" list is

This update addresses the following:

Addresses SmartGlass issues for some users when coming in and out of connected standby

Addresses multiplayer issues for some users when re-joining games

Addresses issues with inconsistent notifications for some users

Addresses dashboard performance for some users

Offers improvements for Xbox One’s TV, system update, and content update services for scaling over time

Updated wireless networking driver to improve connectivity issues for some users

Xbox One System Update | Xbox One System - Xbox.com

ngocphi · Jan 6, 2014

Xbox one OS system issues

You do havea choice sijce you signed up for the beta thats why you got it

Dont sign up for the preview

The preview is a beta as you did sign the aggreement

You have to opt out in the preview app then wait 72hours or longer once removed you have to factory reset your console

Back up all your data on an external drive first

Mister Cerb · Jan 7, 2014

Hey there Ghost! Let's see what we can do to get things sorted.

Is your console plugged into a surge protect or power strip? If so, I suggest giving these steps a shot:

Power the console off.

Unplug the console from the outlet.

Leave the console unplugged for 3 minutes.

Plug the console directly into a wall power outlet (not into a power strip, this is just for testing purposes to make sure it's getting enough power).

Power the console on and see if the issue persists.

If it does, try putting the console in power save mode (rather than instant on mode) if it isn't already.

If the issue still persists, it may be in need of a repair. What issues are you seeing when you try to set up a repair with the website? Have you tried using the
Contact Us page to set up a support call with a repair specialist and set the repair up there?

Let us know how everything goes! We'll be standing by to hear back from you! ^_^

GhostImpostor · Oct 31, 2018

I tried all of that but it still didn't work. I finally got through the process for Microsoft sending me a new console, which I got today. Thanks!

Mister Cerb

Hey there Ghost! Let's see what we can do to get things sorted.

Is your console plugged into a surge protect or power strip? If so, I suggest giving these steps a shot:

Power the console off.
Unplug the console from the outlet.
Leave the console unplugged for 3 minutes.
Plug the console directly into a wall power outlet (not into a power strip, this is just for testing purposes to make sure it's getting enough power).
Power the console on and see if the issue persists.
If it does, try putting the console in power save mode (rather than instant on mode) if it isn't already.

If the issue still persists, it may be in need of a repair. What issues are you seeing when you try to set up a repair with the website? Have you tried using the
Contact Us page to set up a support call with a repair specialist and set the repair up there?

Let us know how everything goes! We'll be standing by to hear back from you! ^_^

GhostImpostor

I tried all of that but it still didn't work. I finally got through the process for Microsoft sending me a new console, which I got today. Thanks!

OnlyThanatos

Redemption Wolf... trust me, i had the same problem 2 times, in the last year, always about ppl how dont like to lose on 1vs1 game matches, i posted here looking for an answer suggested by Phone Agents, and all i got here are some users that answered me
and others with the same problem, treating us like delincuents, or player with bad behavoir, i decided that i dont come here to fight or discuss with nobody, cause that is not my essence, and is not in my personality.

Even in this way i found very usefull the answers of some users, and others that i didnt find usefull answers i think that they really answer what they trust and really believe.

I just, and based on my personal exprience, advice you to... forget to get a help to your problem here, and open a case on microsoft support email, requesting a personal revision on your profile, like i did, they answered me in a really good and nice way,
and meanwhile keep playing all you can and keep away of problematic players that can report you if you beat them in a match or something.

Thats my best advice to you, and about keep playing and try to be nice, is the same that most of the usual ppl that answer threads here gonna recommend you, so, just remember my words, been nice dont gonna help you, cause im sure that you are always nice,
like i am, but you need to keep away from problematic or "bad losers" players (with "bad losers" i mean players that dont like, or get mad when they lose, is not a bad behavoir sentence) i felt that i need to clarify that.

Hope i helped you!

Mister Quimby

Hey there FourthPlanet722!

As ngocphi has stated above, you will have to opt out of the Preview by following the steps he has provided. If you have any further questions, you will need to make a post in the Xbox One Preview
Forums. Thanks in advance!

eG x Thee Elf

Indemic,

Press the Eject button and remove and disc. Then power cycle off your console. Now press both the Eject button and the power button at the same time and hold them in for 5 seconds. The console should boot into low resolution mode. Now go to Settings, Display
& Sound, and choose the resolution for your TV.

If that doesn't work do you have a different TV you can test with?

Xbox One system issues