Xbox one stuck while downloading update

Hello Laura S! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues downloading the update. Are you able to get out of the update and get into settings? If you can, then I would suggest resetting the Xbox keeping apps and games by going to Settings > System > Console Info > Reset Console.
Choose the option Reset and keep my games & apps.

[quote user="CloggedGymnast6"]

Got the xbox one last night. Still have not gotten one game completely installed. Trying Forza and stuck at 84% install, is this normal?

[/quote]If you have a really slow internet connection then it might seem as the install is stuck because the console downloads a title update while installing. As the Forza title update is apparently massive being a few gigabytes then this can take hours
if you have a slow connection.

This is ridiculous. My XBOX One was stuck on 66% while applying the online update for hours. I decided to shut it off and cross my fingers. No luck. I got stuck on the loading screen. I have now tried a offline USB update and it is again stuck at 66%. Having
to do a factory reset is not a solution Microsoft. Please don't ignore this issue Microsoft.

I had the same problem with a pre-owned bf4, stopped at 34% every time. Took it back to gamestop and exchanged it and it installed first try while offline. Still stuck trying to download the game's multiplayer update, gets stuck at 1%.

Ive connecting it to my wireless internet 4 times and of course the 4th time it connected, but now with my update its been stuck on 7% as it said “sit tight while we uodate your Xbox”

okay so i’ve waited and i gave 1 of 3 downloading with 356MB remaining and i’m still stuck on that 7%