XBox One Stereo Headset Adapter stuck on mute

Ok, 1st question. Have you updated your controllers firmware with the headset plugged in?

http://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter

Another question, have you toggled the mute button to make sure you don't have yourself muted?

Here are the guides for the headset adapter and stereo headsets, to give you some other ideas.

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-adapter

http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

You can't with the Stereo Headset Adapter since the chat settings are on the adapter instead of the Xbox. Is the mute icon permanently lit up or are you seeing a mute icon on the Xbox?

Hi Clare,

Thanks for coming to the forums with your issue. Unfortunately, that symbol means the controller is not detecting the headset. It is not a mute icon. Try updating the controller with the headset plugged in. You can also try a

stereo headset adapter.

Thanks,

Brad

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

Hello, I got this from the stereo headset support page
http://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot#97a11841b62c4433bb7f4d44ac146d0a

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your TV audio volume

Also have you updated your controller and the headset adapter ?
http://support.xbox.com/en-US/xbox-one/accessories/update-controller-for-stereo-headset-adapter