Xbox one starts up but gives me a black screen

Discus and support Xbox one starts up but gives me a black screen in XBoX on Consoles to solve the problem; I haven't used my xbox one in a number of months and today when I turned it on it booted with the xbox green screen and then black. Connections are... Discussion in 'XBoX on Consoles' started by Jengoalie, Nov 11, 2021.

  1. Jengoalie
    Jengoalie Guest

    Xbox one starts up but gives me a black screen


    I haven't used my xbox one in a number of months and today when I turned it on it booted with the xbox green screen and then black. Connections are good, I've tried rebooting it in low resolution and it still does nothing when I start it up. All I get is a black screen. Does anyone have a solution for this? Any help is much appreciated!

    :)
     
    Jengoalie, Nov 11, 2021
    #1
  2. ImAice Win User

    Xbox one starts up but gives me a black screen

    Awesome. Thank you so much for allowing me to assist you with your concern today and for being kind and professional all throughout this chat session. Anything else I can help you with aside from this?
  3. Jengoalie Win User

    Xbox one starts up but gives me a black screen

    Hi Pam! Thank you so much for your help, this solved the issue! Everything is working now and if it happens again I know how to fix it.
  4. ImAice Win User

    Xbox one starts up but gives me a black screen

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. Try doing this for me:

    Unplug the network cable if you're using a wired network connection. Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

    When the console powers up, you will see the Xbox Startup Troubleshooter. Please select reset then keep games and apps. It will let you set it up just like a new one. No worries, no games will be removed, just sign back in using the right account.

    I hope this helps. Feel free to ask back any questions and keep me posted.
  5. NoHeartMate Win User

    MLB the Show 21 keeps shutting XBOX Series X down

    Same bro and I played the game for a whole hour got up to go to the gas station now everytime I start it up it just gives me a black screen and send me back to the Xbox Home Screen
  6. MaximumExtreme Win User

    Xbox one powering on to a black screen after logo screen.

    During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
    when you see that screen.
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Xbox one starts up but gives me a black screen

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