Xbox One start correctly, but black screen when it has to display the home page

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

Hope this helps.

Jesse.

Hello @br1o! I hope you're doing great today!

Here's a solution for the black screen issues. Please give it a try and let us know how it goes!

You can reset your console using the Xbox Start-up Trouble-shooter. To bring up the Xbox Start-up Trouble-shooter, follow these steps:

1. Power off your console, and then unplug the mains lead to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the mains lead back in.
   
3. Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.
   
4. Continue holding the Pair and Eject buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Start-up Trouble-shooter.
   

To reset your console from the Xbox Start-up Trouble-shooter, use the D-pad and A button on your controller to select Reset this Xbox. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

If the issue persist, I would suggest preforming an Offline System Update. You can update your console using the Xbox Start-up Trouble-shooter using the previous steps. Then :

1. Plug the USB flash drive with the Offline System Update files into a USB port on your Xbox console. When the flash drive is inserted, the Offline system update option on the Xbox Start-up Trouble-shooter becomes active. Use the D-pad and A button on your controller to select Offline system update to initiate the update using the files saved on your flash drive.
   

When the update is complete, the console will restart and you should be returned to the Home screen. If this happens, your console is now up to date! You can remove the USB drive from your console.

If the update is not successful, go to the following section: What to do if the offline system update is not successful.

However, If the issue persist, it could be a hardware/internal issue which means that your console needs to be serviced. You can request a repair order for it here.

Make sure to keep us updated!

I hope this helps you out!

Problem is displaying. Home works fine, but when you want start game display is bugging and black screens are there. I try stream it to my notebook and stream works fine.

I thing problem is in Xbox because notebook on monitor is fine and home is working good in xbox, screen is bad only if i start game. I trying two HDMI cables.

Some videos:

https://youtu.be/VBfOof-vOD8

https://youtu.be/dYwpHfgXcD4

Do you see anything at all when you press the white Home button on the controller? Sometimes when I start my Xbox One up, I get a black screen and I have to press the white Home button which will open the side bar menu. Then I press Home and it brings
up the home screen. It's very strange but I get this black screen sometimes too.

During normal start up it will go to the green xbox screen with loading dots on the bottom then it will display a black screen. If the black screen is what your talking about give it a minute for the xbox logo to pop up. The console is loading the dashboard
when you see that screen.