Xbox One shuts off when I try to sign in

Discus and support Xbox One shuts off when I try to sign in in XBoX on Consoles to solve the problem; Hi, when I try to add a new account and sign in, the xbox one completely shuts off. After I restart the console and try to sign again the xbox one... Discussion in 'XBoX on Consoles' started by grantjz85, Dec 23, 2015.

  1. grantjz85
    grantjz85 Guest

    Xbox One shuts off when I try to sign in


    Hi, when I try to add a new account and sign in, the xbox one completely shuts off. After I restart the console and try to sign again the xbox one will just not let me sign in, but it doesn't shut off this time, because my profile is already on there.
    My microsoft account works everywhere except on xbox one. It cant be something wrong with the xbox one because it did the some thing on a friend"s console, so there must be something wrong with my account. I've talked to xbox support and they claim there
    isn't anything wrong with my account. I've done everything and nothing works. Please help.

    :)
     
    grantjz85, Dec 23, 2015
    #1
  2. Wintersuproars
    Wintersuproars Guest
    Xbox One turns off when signing in and navigating menus

    When ever I try to sign in or when I interact with different menus like wifi my xbox one randomly shuts off I was just wondring if anyone had experienced anything similar and if they had how did they fix it thanks.
     
    Wintersuproars, Dec 23, 2015
    #2
  3. Misses Quinzel
    Misses Quinzel Guest
    Xbox One Turns Off When I Try to Sign In

    Thanks for trying that out, JT! That does help me out. Both the information and the testing!

    Does this mean that your account is a child account and it hasn't been promoted yet? If this is the case, then you will definitely need that admin account back. If you don't have an admin account associated with your child account, and it comes time to promote
    your account, it will cause a few errors. In most countries, you need to be 18 in our system to be able to promote your account.

    Have you contacted support to let them know that you need to get your "orphaned account" (yes, terrible phrasing, but totally accurate) set back up with a parent account? Let's try that first and see if they are able to assist you. Xbox One shuts off when I try to sign in :)
     
    Misses Quinzel, Dec 23, 2015
    #3
  4. Francia J. Win User

    Xbox one keeps shutting off when I try to connect

    Hi Alice, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    The issue can be with your console or your network connection.

    Do you happen to have a different network connection such as a mobile hotspot that you can use in the meantime with setting up the console?
  5. svrangerchrista Win User

    I have two xbox ones and xbox live gold is only working on one of them

    You can only be signed in on one system at a time I think.

    Have you tried logging out and shutting off your currently working xbox? then try logging in on the other one.
  6. Misses Quinzel Win User

    Xbox One Turns Off When I Try to Sign In

    Hey, JT! I've been out on vacation since last Thursday, so I wanted to check in for an update. Were they able to get you all sorted out? If not, or if you haven't heard anything back, if you send me a private message with the reference number they provided
    you for the escalation, I'll be able to look into it for you. :) You can send me a private message by clicking the envelope at the bottom of my post.
  7. Misses Quinzel Win User

    Xbox One Turns Off When I Try to Sign In

    Hey there, JT! What an odd situation! It sounds like your profile might be corrupted, but I can't find any evidence that will suggest that.

    Are you able to try another Xbox One with your account? That will help us determine if there's something wrong with your account as a whole or just your account on your console. Let us know if you're able to try that! :)
  8. Qwertei Win User

    Xbox One Turns Off When I Try to Sign In

    Hey MasterJedi19777

    It seems as the Op has gotten the answer they where looking for, and it also appears as this thread is pretty dated. lets try not to bump into these types of threads or try not to interact in them thanks :).
Thema:

Xbox One shuts off when I try to sign in

Loading...

  1. Xbox One shuts off when I try to sign in - Similar Threads - shuts off try

  2. game bar shuts itself off

    in XBoX on Windows
    game bar shuts itself off: game bar shuts itself off, every time i leave the page it turns off. microsoft wont let me talk to a real person and sent me here. 6b451943-a4fd-4d86-9bd2-1da00dca199b

  3. my new laptop randomly shut off

    in XBoX on Consoles
    my new laptop randomly shut off: Hi i just bought a Asus Tuf Gaming A15 with extended 32gb of ram i have it like 4 days and it keeps randomly turning off i updated the graphic card drivers and all the drivers on the pc i also did...

  4. xbox shutting off

    in XBoX on Windows
    xbox shutting off: My xbox keeps shutting off due to poor ventilation what can I do I'm really upset 6f1e8716-b733-41d5-98b1-5d81aeb73de4

  5. Xbox Shuts Off Automatically, It’s Really Annoying

    in XBoX Games and Apps
    Xbox Shuts Off Automatically, It’s Really Annoying: Why is it when I play something like WWE2K25, it lets me play a little then it overheats and shuts down right away. But, when I play anyother game, it doesn’t do that? ‍♂️...

  6. xbox one wont startup. it flashes once then shuts off. I have tried unpugging console etc...

    in XBoX on Consoles
    xbox one wont startup. it flashes once then shuts off. I have tried unpugging console etc...: my xbox one flashes once on start up then shuts down, i have tried unplugging and no joy 43db53ac-cff6-4dab-8bb5-b90a765c6533

  7. Technical Issue, My monitor nowdays sometimes shuts off especially when i am gaming

    in XBoX on Windows
    Technical Issue, My monitor nowdays sometimes shuts off especially when i am gaming: i always connect my laptop to monitor and when i am gaming, i have to use a external fan because the pc will get hot. When im gaming like yesterday, the monitor shuts off like black screen, at...

  8. Xbox controllers need a setting for the battery shut off

    in XboX Insiders
    Xbox controllers need a setting for the battery shut off: For some reason xbox controllers time out way to fast is there a way u guys can make a setting for controllers so we can set the timeout time for the batteries? submitted by /u/infinit3mber...

  9. Xbox shuts off as I’m playing a game

    in XBoX on Consoles
    Xbox shuts off as I’m playing a game: Hi guys recently I’ve had this problem that has seem To been getting worse recently on my Xbox series x, whenever I try playing games like rainbow six siege, Fortnite, valorant or marvel rivals...

  10. Why does my Xbox Series S keep shutting off while trying to play 2k24?

    in XBoX Games and Apps
    Why does my Xbox Series S keep shutting off while trying to play 2k24?: My Xbox series S has been shutting off every time I try to play NBA 2K24 but It lets me play any other game like GTA 3 or Starfield with no problem. It will let me play one game in MyCareer then...