Xbox one shuts down when updating and won’t restart

Hello AchilliesXXII,

Thank you for posting on the Xbox forums. We understand that your console will not shut down and start up when you console updates. It is possible that the system update did not apply itself properly and may be affecting the console negatively. We recommend
completing a
soft factory reset. The soft factory reset will keep all games and applications installed, but it will remove all profiles from the console. Therefore, the email address and password of those accounts must be known before this step is taken. This will give
your console the opportunity to download the system update and apply it properly. If you are unable to access your settings for the soft factory reset, we will provide steps on how to access the Xbox Startup Troubleshooter. You can choose to reset the console
from this menu. Be sure to let us know the results!

How to access the Xbox Startup Troubleshooter:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, then plug the power cord back in.
3. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
   Note The Xbox One S All-Digital Edition does not have an
   EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
   BIND button (steps 3 & 4) and then pressing the Xbox button .
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Try make the Hard Reset By push the Console Buton over 10 seconds and then take of the Energy cable from 5 minutes, then try again

If the problem persist maybe you need call the support

Hi Achillies,

Thanks for the update. We recommend to try a
offline update. If this doesn't work then you will need to have the console serviced. You can set one up and check warranty status at

device support.

Thanks,

Brad

Thank you for the advice however this did not fix my problem. A little further information this has been happening for at least a half a year. I am always appear to be able to finish the updates when they happen. Any other ideas?

The xbox will do this when it is updating before it shuts down. It does take a while sometimes. You can also try restarting the xbox if the problem persists.