Xbox One series s says Login failed when logging in to Fortnite

Krista Phillips1 · Aug 23, 2023

I have been having this issue for about two weeks and I have tried every troubleshooting answer I could find to try and resolve it. I have power cycled, removed and re-added my account, cleared the cache, deleted and re-added Fortnite, and I even factory reset the Xbox. Still the same result. Every account on my Xbox series s has the same problem but I can play apex online just fine. I can also play Fortnite on my older Xbox one. I cannot figure out what the issue is.

:)

Stephen Monaghan

What is going on. It keeps saying login failed. After the update!!! Help

Karolis Meskauskas

Yoo no they dont answer me i thinking of leaving xbox

Tomm_A

Hello Krista Phillips1,

Thank you for your prompt response and truly appreciate for the details provided.

We are consulting this to our internal support team for further assistance. While waiting for their feedback, there two things that we can do at the moment.

Firstly, report this bug through our feedback channel so that our engineers can start rolling an investigation. To do so follow the steps below:

download the free Xbox Report a Problem app.
Press the Xbox button to open the guide, and then select Store.
Select Search, and then enter Xbox Report a Problem in the search box.
Choose the app from the search results, and then select Download.
Then follow the instruction under Report a new problem provided in this link: Provide feedback to Team Xbox | Xbox Support

Secondly, submit a ticket to Epic support team. Go to the link below and click on contact us button.

Get Trending Support for Epic Accounts (epicgames.com)

Thank you for your understanding and cooperation.

Sincerely,

Karc2 Karc1

Hi! I have exactly same issue on my xbox one for a month. I tried also everything you said and it's still not working. I found that there are a lot of people on xbox consoles with same issue nad no one knows how to fix it. It's happening only with fortnite.

Krista Phillips1

The problem is only happening to Fortnite on one Xbox console. I can play other online games like apex on the same console and I can play Fortnite on the same network on a different Xbox console.

I have deleted and readded my account to the Xbox multiple times with no issues but the Fortnite issue persists.

I can play any other game on the Xbox including other online games.

I have never received any enforcement actions from Xbox or Fortnite or Microsoft on my account and I am able to use my account to play Fortnite on another Xbox console.

I hope I answered everything you asked and I look forward to your response.

Xbox One series s says Login failed when logging in to Fortnite