Xbox One screen is black after the Xbox One logo screen

LancLancDoubleD · Nov 7, 2021

I recently moved, and my Xbox One has been sitting for about a month. Just plugged it in and it goes through the Xbox One logo screen then stalls on a black screen. I can hold the xbox logo on the controller to bring up the Console shut down/restart screen but nothing else. I have run through the black screen troubleshooting.
• Take out Disc
• 10 sec button console turn off - Unplug 5 min
• Reconnect - Power on holding power and eject button through to second beep
• Console looks to be booted up in low resolution mode which was only noticeable through the Green Xbox One Logo screen and the Shut Down/Restart screen that I can still pull up through the controller.

Im looking for any trouble shooting directed to this particular problem.

:)

GlovesAreOff

When I turn on the One I get the usual green screen but after that I get a long black screen and the the Xbox logo shows up right in the centre of the black screen. It's almost as if it tries but fails to grab the update. Also, unfortunately, I only have
the one Xbox One ha.

EggsBoxJuan

Hello, yes the Xbox one does carry a one year warranty.

Is your Xbox not powering on at all or does it power up and after the Xbox logo screen you get nothing but a black screen or is it something else?

Zilfman

I am Having the same issues... I get the XBOX ONE logo and the a black screen.

Sometimes the Logo just stays on the screen.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Normally the issue would be resolved by following the instructions below, but from what I've noticed your issue has not been resolved. I ask you to try the procedure one more time, please.

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

*If not resolved in this way, try to update your console offline by following the instructions in the link below.

https://support.xbox.com/en-US/help/hardware-ne...

Mister Beep

Hey there A StonedxHitman!

Thanks for posting and I am happy to hear you fixed the issue! Since this is an older thread, I suggest finding more current threads to offer help or advice in. Thanks!

Xbox One screen is black after the Xbox One logo screen