Xbox One screen disconnects when trying to load games

Hi Kate.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Let me start by saying it's a somewhat complex situation, but I've noticed it's a problem that other users with your console have experienced. Below, I'll provide the link where you can follow the discussions already underway. From what I've gathered, it could be related to an issue with HDR. Have you tried to determine if the problem occurs with games that have HDR active, or have you attempted to disable HDR on your console?

It could also be related to an update on your TV. It might seem strange, but it's a possibility. I've already encountered a user experiencing a refresh issue with an HDMI input due to a TV update. Of course, it would be helpful if you could connect your console to another TV and check if the issue persists.

As I mentioned earlier, here is a link to a discussion similar to yours, where you'll also find other useful links to external websites not affiliated with Microsoft.

https://answers.microsoft.com/en-us...s-starts/e19e0778-25bd-4692-a9c7-ceaf89b82360

I hope my instructions can be helpful to you. Of course, you can always await input from the many experienced users in our community for further suggestions.

Best regard
Renato

Hi, just to confirm you disconnect when you try to load any game or app? It's not just one thing that makes you disconnect?

I'm experiencing the same issue with a brand new Xbox One. I was playing EA Sports UFC and Ryse. UFC glitched amd then went to the start screen and when I try to load the game, the loading screens takes FOREVER. With Ryse, I get a black screen during the
loading sequence.

Guys i got it fixed. It appeared to be since i have always used an elgato recording device to connect my xbox to my tv that when i clicked hdmi manual it was trying to connect the screen output through one hdmi cable. Since three cables are used when connecting
the elgato (one to xbox, one to tv, and one to pc) it didnt know which screen to load. Upon disconnecting the elgato and just using a single cable, the screen showed up and i was able to fix my settings. Thanks for all the help.

I have a similar problem but I do not disconnect from Live instead right when the game is about to start at the USNC loading screen it finishes loading that just puts me back at the press start screen with no explanation at all.