Xbox One says it is connected to internet but doesn't act like it

So my xbox says it is connected to internet, but won't allow me to enter matchmaking or parties. I clicked on detailed network statistics for it to tell me that my internet is fine and that I have an 11mbps download speed. Also all other devices in
my house are working. I tried a hard reset but it didn't work any ideas on either what is wrong or how to fix it?

:)

 

it says Im connected to internet but it says Im not...

That might be the issue, make sure all ports on this page are set to open
http://support.xbox.com/en-us/xbox-one/networking/network-ports-used-xbox-live

Also if you have the following setup

Then you have to enter your Xbox IP in DMZ on your router and portforward your router on your gateway/modem

If you are unsure about how to create a static IP for your xbox so you can portforward or how to portforward here's a little guide

1. On your Xbox while on the home menu press the menu button and select
   Settings
2. From there you select Network
   
   You might want to write down the information on the right side;Subnet mask, Gateway
   
3. You then select Advanced settings This will allow you to configure your IP
   
4. You select manual DHCP selection and you will be prompted to enter an IP
   
   Try to make the IP in between 192.168.*.100 and 192.168.*.200
   
   The " * " stands for the subnet which you can copy from your gateway as this can differ for some people gateway usually looks like 192.168.0.1 so just copy the 0 in this case
   
   
5. After that you will be asked for the Subnet which you just copy from what your wrote down
   
   
6. You also just copy the gateway from what you wrote down

You now have a Static IP for your Xbox One

On to the next step

1. Go on your computer and gain access to your gateway settings
   
   This can be done by entering the gateway into a browser
2. On the sub tabs select Port Range Forwarding
3. In Start Port and End Port type in.
   
   • Port 88 (UDP)
   • Port 3074 (UDP and TCP)
   • Port 53 (UDP and TCP)
   • Port 80 (TCP)
   • Port 500 (UDP)
   • Port 3544 (UDP)
   • Port 4500 (UDP)
     
     On ports where it says UDP and TCP you can select
     Both from the dropdown menu

.

4.In IP Address type in the IP Address of the
Xbox.

5.Put a check in the Enable box.

6.Select Save Settings.

Now you have opened the required ports for the Xbox One, there should only be one step left

1. Click Setup across the top.
2. Click Lan Setup from the sub tabs.
3. Click the Pre-Assigned DHCP IP Addresses button.
4. Enter in the Xbox's MAC Address and IP Address.
5. Click Add Static IP.
   

Now Powercycle your Xbox and go back to network settings

• Test multiplayer connection
• Hold the bumpers and triggers on your controller to instantly load the detailed statistics
  
• If your NAT says open behind a cone network you should be set

I hope this helped you out, if not feel free to post any more issues you seem to be having

 

it says Im connected to internet but it says Im not...

Hello, sorry to hear you're having these issues

Have you tried to Powercycle your console already? You can do this by holding down the powerbutton on your console for approx 10 seconds untill it turns off, this
clears the cache and might fix the issue.

Alternatively if that doesn't work I would like to know the following

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

How many 360 and One consoles are connected to this router?:

Wired or wireless (for each console):

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT type?

Any Error Codes you encounter:

Who is your ISP?(Internet Service Provider):

 

Was nat open ? also hard reset the modem and router ....What kind of modem and router (model #'s) and who is the isp?

 

The nat is open and I am not sure

 

Well , reset the modem and router , then just try and sign out of your profile then back in ...if still no go , delete your profile and re download it....to go any further than that will need the model of the modem and router and your isp...and wired or
wireless...

 

The model is tg862g/ct also mentions the name Arris and I believe the isp is xfinity

 

That router is known to have MANY xbox issues , especially wireless ....are you wireless?

 

and reset it to factory defaults