Xbox One S upgrade - rewards points not received

Martiln · Dec 20, 2016

Hi,

My last post was locked before I had a chance to respond or ask for clarification or anything - please give me the chance to engage in discussion this time!

I upgraded from an Xbox One to an Xbox One S and have not received the promotional 50,000 rewards points. When my last post was closed, I was told that this is because I didn't purchase the Xbox One S through the MicrosoftStore.com website. But in fact,
I DID purchase it there, it was just under a different microsoft account. I can provide any necessary information to prove this - the order number, the serial numbers of the original Xbox One or the new S console.

Also, I don't see where it says in the promotion details that the purchase needs to be made under the same account. The Xboxes (old and new) are both registered to my account so why would anything further be needed than that?

Please help, I'm not trying to be unreasonable here, I just don't see why I would be disqualified from this promotion for a small detail like that when it required such a significant purchase.

Thanks,

Matt

:)

IceCoIdKiller · Dec 20, 2016

Upgrade to Xbox One X

Have Upgrade my Xbox One S to Xbox One X but have Not become 50000 reward Points.

Any Help?

upbeatzombus · Dec 20, 2016

Have not gotten my rewards yet

I have purchased an Xbox One S and it said in one of your rewards deals that I would get 50,000 rewards points yet I have not received those points nor do I see those points pending.

XBLRewards8 · Dec 21, 2016

Hello Martiln,

Rewards membership, and all offers associated with that membership, are tied to specific accounts. Hence why the requirements for this offer say:

Who is eligible for this offer?

This offer is open to select Xbox Live Rewards members residing in Canada, France, Germany, United Kingdom, United States (including District of Columbia), and Puerto Rico who are 13 years of age or older, who are current Xbox One owners,
and who are buying an Xbox One S for the first time. Please see the Terms and Conditions for full eligibility details.

If you ordered on a different Microsoft Account, there is no way for us to track and associate that purchase with the Microsoft Account that was selected for the offer. Furthermore, since this account (Martiln) was the one selected for this offer, your
other account would not be Rewarded since that account was not selected. Either way, we only Reward purchases based off the account that makes the purchases.

XBLRewards8

Hello Martiln,

Rewards membership, and all offers associated with that membership, are tied to specific accounts. Hence why the requirements for this offer say:

Who is eligible for this offer?

This offer is open to select Xbox Live Rewards members residing in Canada, France, Germany, United Kingdom, United States (including District of Columbia), and Puerto Rico who are 13 years of age or older, who are current Xbox One owners,
and who are buying an Xbox One S for the first time. Please see the Terms and Conditions for full eligibility details.

If you ordered on a different Microsoft Account, there is no way for us to track and associate that purchase with the Microsoft Account that was selected for the offer. Furthermore, since this account (Martiln) was the one selected for this offer, your
other account would not be Rewarded since that account was not selected. Either way, we only Reward purchases based off the account that makes the purchases.

PhDPeddler

I dont want to just wanted to post details for the program you are talking about. Make sure you meet everything they are asking for to get your points. Good luck!

Info taken here:http://rewards.xbox.com/faq/#refer-a-friend

Refer-a-Friend
Do I have to be an Xbox LIVE Rewards member to participate in the Refer-a-Friend Reward?A. You must be an Xbox LIVE Rewards Gold member to refer friends and an Xbox LIVE Rewards member to be eligible for the referral reward.How many Rewards can I earn for
referring friends?A. While you can only refer up to 5 friends a day, there is no limit to the number of Rewards you can receive for successfully referring friends. A successful referral depends on the completion of a referred friend(s) upgrading to an Xbox
LIVE Gold Membership online within 14 days of receiving the referral email and signing up for Xbox LIVE Rewards, if they aren't already a member. Microsoft Points will be awarded once your referred friend(s) have been Gold for at least 30 days.My referred
friend(s) upgraded to Gold. When can I expect to receive my 100 Microsoft Points?A. Your 100 Microsoft Points will automatically be deposited into your Xbox LIVE account approximately 45 days after your referred friend upgrades to Gold.How many Rewards can
I earn for upgrading to an Xbox LIVE Gold membership after receiving a referral?A. You can only receive the Refer-a-Friend Reward for upgrading to a Gold membership one time. However, Xbox LIVE Rewards Gold members can earn unlimited Rewards for referring
friends who upgrade.How often can I expect to receive referral emails from friends?A. If you do not upgrade to Gold within 14 days, you will not be eligible to receive another offer for 90 days.I was referred by an Xbox LIVE Rewards Gold member and upgraded
my Xbox LIVE account to a Gold membership online. I'm also an Xbox LIVE Rewards member. When can I expect to receive my 400 Microsoft Points?A. To receive the 400 Point Reward, you must be an Xbox LIVE Rewards member, upgrade your Xbox LIVE account to Gold
online within 14 days of receiving the referral, and you must retain your Gold membership for at least 30 days. Points may take up to 45 days to be deposited in your Xbox LIVE Rewards account.Why can't I refer some of my friends?A. There are multiple reasons
a friend may not be eligible for the Refer-a-Friend Reward. Your friend may already be an Xbox LIVE Gold member or recently acted on a referral and upgraded to Gold. Also, the Refer-a-Friend Reward may not be available in your friend's region. Please see the

Terms and Conditions for full details.Why isn't the Refer-a-Friend Reward available in my country?A. Certain countries' laws and regulations may prevent the Refer-a-Friend Reward from being available in your region. Check the Xbox LIVE Rewards website often
to see the latest offers available in your area.

XBOXJD04

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.

XBLRewards8

Hello TrickOn,

Credits for that offer should be seen 15 business days after shipping. I see that our FAQ does not have this information, and we are reaching out to our web team to update it. Apologies for the confusion. If you do not see these Credits at that time, let
us know, and we can investigate your purchase!

Elessar1191

Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

Thanks for the heads up though.

Xbox One S upgrade - rewards points not received