Xbox one S upgrade promo.

Ober 71 · Nov 8, 2016

I've been transferred between departments for the last 5 HOURS. I am extremely upset and at this point no longer wish to be a Microsoft customer.

Xbox Live Rewards

Free shipping, Free game, 50000 Points.

You sent me this promotion email. I made the purchase and used the code.

Order #11016155165

Xbox
One S Battlefield 1 Special Edition Bundle (500GB)

Gamer Tag:

Email: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Rewards Member Since 2014

Lifetime Rewards: 17000

Pending Rewards: 0

When I called to ask about the points I was transferred back and forth between Xbox live and MS store 12 times! Both kept saying it was the other's promotion. Then hung up on. 5 Total hours phone time across 3 calls.

I grew so frustrated that I requested a return of the whole thing, and your website locks up. "It's not you it's us..." Message.

I either want the points promised or I want to Return the entire bundle and cancel my account.

Jeff Mies 1022 River Rd Binghamton NY 13901. *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

:)

ILLIAC-[xboxvenue] · Nov 8, 2016

My 50,000 reward credits are not showing up

I purchased an xbox one s under my missions in my xbox rewards account for the current upgrade promo. It has been past 14 days and it does not show 50,000 reward credits pending In my account.

SaintFX82 · Nov 8, 2016

Problem with expedited shipping code for Xbox One S upgrade program

I received an email about the Xbox One S upgrade program for existing Xbox One owners where you can purchase an Xbox One S and use the included promo code for free expedited shipping. However, when I made my console & game selections on microsoftstore.com,
selected "expedited shipping" and entered the promo code - nothing happened. The page refreshed but did not remove the shipping charge; there was also no error related to the promo code.

I chatted with Microsoft Store & Xbox Support online and they pointed me to the sender of the code which would be the Xbox Live Rewards program. Here's the link to the program: Xbox Live Rewards

For clarification, I had selected the 500GB Storm Grey Xbox One S, with Batman: Return to Arkham ("The Crew" was also included for free). The Storm Grey console had been released by the time I attempted to use the code, so the pre-order stipulation on the
promo code shouldn't apply.

Thanks!

Smwutches · Nov 8, 2016

Support will double check and get back to you here, but keep in mind that the credits should show as pending about 15 business days after the console shipped. It's also not a good idea to post personal information on a public forum.

XBLRewards8 · Nov 3, 2018

Hello Ober 71,

We see your purchase on the 1st of November. Credits for that offer should appear as pending 15 business days after shipping. If you do not see these Credits by that time, let us know, and we will investigate and
if necessary, confirm your purchase manually.

If you wish to cancel your Rewards Account, you can do so at (https://rewards.xbox.com/optout/). Unfortunately, we do not handle Microsoft
Account activity like your purchase or the cancellation of your Microsoft Account. You would have to contact support for more information on those processes. Please note that if you opt out of the program, we will not be able to award your Credits for this
purchase.

niwshki

The Xbox One S was the first one that didn't have the Kinect port. That is why there was a PROMO for a free Kinect Adapter.

Yeah I know but if someone is willing to upgrade to a newer more expensive system they should do the same for them.

Okay. So you already know that the Xbox One S has no Kinect port.

It is granted that you know the same thing happens on the Xbox One X.

Since it is commonly known there is no port, an adapter is needed, which is bought separately.

It was understandable that there was a promo before since it was a shift to a product with no port.

It is redundant to provide the same exact promo.

oO L Cut Oo

The Xbox One S was the first one that didn't have the Kinect port. That is why there was a PROMO for a free Kinect Adapter.

Yeah I know but if someone is willing to upgrade to a newer more expensive system they should do the same for them.

XBLRewards8

Hello Ober 71,

We see your purchase on the 1st of November. Credits for that offer should appear as pending 15 business days after shipping. If you do not see these Credits by that time, let us know, and we will investigate and
if necessary, confirm your purchase manually.

If you wish to cancel your Rewards Account, you can do so at (https://rewards.xbox.com/optout/). Unfortunately, we do not handle Microsoft
Account activity like your purchase or the cancellation of your Microsoft Account. You would have to contact support for more information on those processes. Please note that if you opt out of the program, we will not be able to award your Credits for this
purchase.

Smwutches

Support will double check and get back to you here, but keep in mind that the credits should show as pending about 15 business days after the console shipped. It's also not a good idea to post personal information on a public forum.

XBLRewards8

Hello M1L3RT1M3,

Unfortunately, we cannot assist with your expedited shipping issue. Those codes were provided by our MicrosoftStore.com team, which we have been told have been updated on this offer and should have the relevant information. You can reach them at:

Microsoft Store Sales and Customer Support at 1-877-696-7786

or

https://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/

However, regarding your Credits, those are not attached to your expedited shipping code. That code is merely to waive the cost of shipping and is not associated with any Credit rewards, so any issue with redeeming that code should not affect your Rewards.
If you do not see your Credits pending 15 days after your console has been shipped, let us know with a new post.

Xbox one S upgrade promo.