Xbox One S upgrade 50,000 points missing

James Xbox Live · Nov 10, 2016

Hi,

I took advantage of the offer to upgrade from an xbox one to and xbox one s from a recent email Microsoft sent me. I preordered the battlefield bundle from the microsoft store which was delivered to me 17 days ago. I logged in with my live gold gamertag
and downloaded my digital purchased games.

Looking at the terms and conditions for the offer i can done everything required but still on rewards.xbox.com i dont see any points pending.

Can you please check my account and the status of the point?

Thanks

Regards

James

:)

XBOXJD04 · Nov 10, 2016

Missing 20,000 points

When I upgraded from my Xbox one to Xbox one s I was supposed to get 50,000 rewards points. I was only rewarded 30,000 points which was offered for upgrading from xbox to xbox one. I am missing 20,000 points.

JCohen220 · Nov 10, 2016

30,000 points instead of 50,000

Hi Microsoft Team,

I recently upgraded my Xbox One to an Xbox One S following the promotion of 50,000 Xbox live points. However, the points have applied to my account as part of the promotion, but I only received 30,000 points instead of 50,000. Can you please advise why
I am missing 20,000 points?

XBLRewards8 · Nov 11, 2016

Hello James Xbox Live,

Apologies for the inconvenience. We will adjust your account to reflect this purchase, and you should see the Credits pending by the end of next week at the latest.

XBOXJD04

The offer was 30,000 for upgrading from a 360 to xbox one and 50,000 for upgrading from a xbox one to xbox one s.

XBLRewards8

Hello SuicidexSilent,

From the FAQ for that offer:

When will I receive my Rewards Credits?

Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date.

The Credits were placed as pending into your account yesterday, which is within the expected 15 days. You may wish to check your MyStatement on your MyRewards page, where the Credits are displayed as pending. They should be converted and deposited into your
account with the end of month deposit.

XBLRewards8

Hello James Xbox Live,

Apologies for the inconvenience. We will adjust your account to reflect this purchase, and you should see the Credits pending by the end of next week at the latest.

XBOXJD04

There were two offers running at that time for upgrading. The 50,000 credit offer was only sent to certain members and was not available to everyone. If you did not receive the specific email, you would receive the default offer of 30,000 credits. If I remember
right, the 50,000 were for upgrading from a 360 to a One S.

I received the offer for upgrading from an xbox one to a xbox one s. I even spoke to someone before I purchased the xbox one s to confirm how the promotion worked. I upgraded my xbox one to an xbox one s and should have received 50,000.

XBLRewards8

Hello James,

I can confirm Smwutches' response. Let us know if you don't see anything after 15 business days and we will investigate if something went wrong.

Xbox One S upgrade 50,000 points missing