Xbox One S sync button broken, new controller wont connect wireless or wired

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Azherie, see if you can upgrade your controller first, buddy.

try on pc

https://support.xbox.com/help/hardware-network/...

Then try logging into the console again.

If not, try to force a synchronization through the troubleshooting screen, which usually connects the controls around you automatically

See if the solution screen opens

Disconnect the network cable if using a wired network connection.

Turn off the console and unplug the power cord to ensure the console is completely turned off.

Wait 30 seconds and plug in the power cord again.

Hold down the BIND(sync) (located on the bottom front of the console) and EJECT (located on the front of the console) buttons and press the Xbox button on the console.

Keep pressing the BIND and EJECT buttons for 10 to 15 seconds

.

Listen to the two “activation” tones with a few seconds of difference between them. Release the BIND and EJECT buttons after the second activation tone.

If your console is the Xbox One S All-Digital Edition, it does not have the EJECT button. You can turn on Xbox Startup Troubleshooter on this console by holding only the BIND button and then pressing the Xbo button

I remain at your disposal if you have any further questions.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're trying to connect an Xbox One Wireless Controller to a Windows 10 PC but the sync button on the console is broken is that correct? If that's the case you can set up
the controller with a USB cable and us it Wired. To continue wirelessly you could get an Xbox One Wireless Controller Adapter for Window 10 and then connect the controller with the USB and see if it stays synced after you unplug it. Asides from that replacing
the controller would most likely be your best bet. You can always sync the controller to an Xbox One Console also by using a USB and then unplugging it.

Is the controller new? has it been working before?

Try to press the sync button on the controller and the Xbox console. More details can be found here on connecting your wireless controller to Xbox consoles:

https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

I bought it used froma friend he had it working on his console but when I got it the sync button was pushed in all the way. Then I opened up the contoller to find the sync button has completely broken off and rattles around in my contoller so pressing the
sync button on my controller is not possible

The sync button on my xbox one x will not work ive tried it all from powering down to the hard reset. Any ideas???

Hi FaintestRoom26,

I'm sorry to hear that there's issues with the sync button.

I do know that there's an alternative way to sync your controller to the Xbox One.

You can sync your controller by connecting it via USB cable to the Xbox, once plugged in do the hard reset to your console.

Once it's back up try to see if you're able to use your controller wireless, or you can keep it wired.

Here is a link in regards to this as well:
https://support.xbox.com/en-US/xbox-one/accessories/connect-a-wireless-controller

The new Elite 2 controller seems to have answered the past issues. To get your controller serviced:

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work