Xbox one s stuck not connecting to internet and now stuck after a factory reset.

Discus and support Xbox one s stuck not connecting to internet and now stuck after a factory reset. in XBoX on Consoles to solve the problem; Xbox one s stuck after a factory reset not fully connecting to internet, before I reset it I could still see and scroll over things that normally would... Discussion in 'XBoX on Consoles' started by isaacTul, Sep 14, 2023.

  1. isaacTul
    isaacTul Guest

    Xbox one s stuck not connecting to internet and now stuck after a factory reset.


    Xbox one s stuck after a factory reset not fully connecting to internet, before I reset it I could still see and scroll over things that normally would blank out if you weren't connected, such as friends, parties, and messages, but their profiles were stuck on what they were last doing before this happened and I couldn't message or invite them, also had blank pfps. Tried many different things from resetting the router and modem, to the Xbox, to both at the same time, clearing Mac, etc. None worked so I resorted to factory resetting and...it's still doing the same thing, it acts like it's connected but says it can't get any info. Issue is now im stuck in the factory reset setup because you can't continue with it until you connect to wifi, but none of them work so I'm just stuck here. Unable to access settings, so can't reset again. Any ideas?

    :)
     
    isaacTul, Sep 14, 2023
    #1
  2. CarTzy Win User

    Xbox one s stuck not connecting to internet and now stuck after a factory reset.

    Hi isaacTul,

    Thank you for posting in the Microsoft Community.

    Based on what you have describe, recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

    To contact live support, please follow the guide below:

    1. Please use this link: Contact us | Xbox Support
      1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      2. If not, please select the country/region it is showing and select the correct one among the list.
      3. Make sure to use to check the available contact times of the support.
      4. Select the "Contact Us" button
      5. Select the drop-down menu options that will match your concern.
      6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
  3. LikeAFred Win User

    Xbox connection problem after disrupted system update

    So I soft factory reset my console, now I´m stuck in the Setup system because my console jumps, after i confirm my internet and it says that I´m connected, back to the language choose option. I will now try to hard factory reset my console and I will let
    you know the outcome. Thanks for you tring to help me :)
    Nothing has changed at all. still stuck in the setup, same problem.
  4. SHOTMYLOAD1234 Win User

    New X-Box one wont update.

    I`m having the same problem after doing a factory reset, stupidly trying to change the nat to open i couldnt get an internet connection, thats sorted but now its stuck on the ""There was a problem with the update page". Very frustrating
  5. KerryBrathwaite Win User

    COD crashed my Xbox One S

    My Xbox One stuck on language selection screen after factory reset please help me
  6. LikeAFred Win User

    Xbox connection problem after disrupted system update

    So I soft factory reset my console, now I´m stuck in the Setup system because my console jumps, after i confirm my internet and it says that I´m connected, back to the language choose option. I will now try to hard factory reset my console and I will let
    you know the outcome. Thanks for you tring to help me :)
Thema:

Xbox one s stuck not connecting to internet and now stuck after a factory reset.

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