Xbox One S - Something went wrong

Same thing happened to me and I had to go buy a new exbox. I did everything I could. There is a way to do a complete reset and download new files that are not corrupted but you have to download all you games again. Be sure to ask xbox support first
though so you don't lose anything. Good luck.

This had happened to my one x it was a software issue from an update ultimately it had to be sent in.

You can try a power cycle of your console. You can also try apply the offline update.

Hello
SamanthaYoung2,

We apologize for the inconvenience and frustration this has caused but rest assured we are here to help. We would like to troubleshoot the console itself a bit more in an effort to clear this up we suggest a full reset of the console from the Troubleshoot
screen by using these steps :

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
5. Continue holding the BIND and
   EJECT buttons for 10-15 seconds.
   
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.

Once the troubleshooting screen comes up select reset console and then select reset and remove everything. Give it a shot and let us know how it goes.

I hope this helps!

Thanks again for being the best part of our Xbox team!

Felix

Xbox forums support

Hello
SamanthaYoung2,

Thanks for reaching out to Xbox forums support!

I understand that you're having an issue while trying to update your console.

Below I will include a helpful link that should resolve the updating issue:

1.
I need help with system updates on my Xbox One

Follow those user-friendly steps and let us know how it goes!

If you need more assistance, feel free to set up a call back from an Xbox Customer Support agent by following the steps below:

As
provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support