XBOX One S rewards 30K or 50K

CptCocoaButter · Jan 4, 2017

Hello I purchased upgraded from an XBOX ONE to an XBOX ONE S and was supposed to received 50K xbox credits but instead received 30K xbox credits.

1. How do I receive the additional 20K credits?

2. How do I actually use the xbox credits? I don't see it in my account anywhere out side of Lifetime Credits Earned.

:)

Medicine Bow · Jan 4, 2017

Upgraded to S with 50k Rewards offer, only 30k Rewards Posted

I ordered a new Xbox One S during Black Friday (Order #9870176178) to take advantage of the 50k Rewards upgrade offer shown on the MS Store page. 30k points were just posted to my account. Please correct this and post the full 50k Rewards.

DarkMenace2K8 · Jan 4, 2017

Upgrading to xbox one S from online MSN store

Hi MSN,

Is there a reason why I got 30k reward points instead of 50k points for upgrading to xbox one S from the Microsoft store within the promotional period?

Thanks

Smwutches · Jan 4, 2017

The 50,000 credits offer was not available to everyone. If you were not chosen for that offer, you would receive the default offer of 30,000 credits. You would need to post in the Xbox Rewards Questions forum in order to have support check your eligibility.

Once you have at least 5,000 credits pending, they are automatically deposited into your Microsoft account balance as currency by the following 15th or 30th of the month. Once it's been deposited, you can use your balance to purchase games and other content
on the Xbox store.

CptCocoaButter · Nov 3, 2018

The 50,000 credits offer was not available to everyone. If you were not chosen for that offer, you would receive the default offer of 30,000 credits. You would need to post in the Xbox Rewards Questions forum in order to have support check your eligibility.

Once you have at least 5,000 credits pending, they are automatically deposited into your Microsoft account balance as currency by the following 15th or 30th of the month. Once it's been deposited, you can use your balance to purchase games and other content
on the Xbox store.
Click to expand...

I have the credits automatically deposited but now when I go to purchase games at the Microsoft store I don't see that balance. Do I need to do this on my xbox?

Smwutches

The 50,000 credits offer was not available to everyone. If you were not chosen for that offer, you would receive the default offer of 30,000 credits. You would need to post in the Xbox Rewards Questions forum in order to have support check your eligibility.

Once you have at least 5,000 credits pending, they are automatically deposited into your Microsoft account balance as currency by the following 15th or 30th of the month. Once it's been deposited, you can use your balance to purchase games and other content
on the Xbox store.

CptCocoaButter

The 50,000 credits offer was not available to everyone. If you were not chosen for that offer, you would receive the default offer of 30,000 credits. You would need to post in the Xbox Rewards Questions forum in order to have support check your eligibility.

Once you have at least 5,000 credits pending, they are automatically deposited into your Microsoft account balance as currency by the following 15th or 30th of the month. Once it's been deposited, you can use your balance to purchase games and other content
on the Xbox store.

I have the credits automatically deposited but now when I go to purchase games at the Microsoft store I don't see that balance. Do I need to do this on my xbox?

XBLRewards3

Hey there. We're seeing two Gamertags with your email. One is Dr Treye and the other is this one, CruellestChimp4. Dr Treye was eligible for the 50k Credits, while CruellestChimp4 was only eligible for the 30k since the 50k offer is for select members. Do
you want to close the CruellestChimp4 account and have your Rewards account default to Dr Treye? If so, we can adjust in the 50k into that account after we disable CruellestChimp4.

Elessar1191

Ah right, well I also saw the one about upgrading worth 30k reward points. I thought that was for current XB1 owners upgrading to XB1-S and the other that I mentioned worth 50k for 360 owners upgrading to a brand new XB1/XB1-S.

Not exactly their finest hour in clarity. Still I expect some points coming my way as the offer was the only reason I chose to upgrade and buy it direct from Microsoft - even if its the lower 30k amount.

Thanks for the heads up though.

Dr Treye

Hey there. We're seeing two Gamertags with your email. One is and the other is this one, CruellestChimp4. was eligible for the 50k Credits, while CruellestChimp4 was only eligible for the 30k since the 50k offer is for select members. Do
you want to close the CruellestChimp4 account and have your Rewards account default to ? If so, we can adjust in the 50k into that account after we disable CruellestChimp4.

Yes I would prefer to have just one account and disable cruellestchimp

XBOX One S rewards 30K or 50K