Xbox one S problem and poor after sale service

Dear,

I post this message here because I can't find an email to send it.

(translated by Google translate)

I am writing this email today to denounce the unprofessionalism and laxity of your after sales service.

I bought a Xbox one S, Christmas pack to offer it to my two little brothers on November 21, 2017 from Fnac.

So after 1 month of use, there is the controller that starts to vibrate so as to make an unbearable noise but they are satisfied to disable the vibration as they live abroad and to return to the SAV in France is logistically difficult.

After about a month or less, the whole Xbox is no longer detected by TVs. They tried of course to run it on other TVs with other HDMI cable but to no avail. So since January the Xbox is no longer used in its package.

I brought back on March 10, 2018 for the after sales service of Fnac (It should be noted that during this time, their subscription to the Xbox Live Gold is expired without being used).

On March 30, I receive an SMS from Fnac to come and pick up the device.

When I introduced myself to recover it to my surprise the work done is: "Thorough hardware testing and software reset to restore the original settings"

RESET? Do you think there are people who are returning a product without attempting a reset? 20 days of waiting to do is that I have already done in 30 minutes ..

Thorough hardware testing? I do not doubt it, since after 30 minutes of use the device stops all download of game and it is necessary that each time to resume until the extinction of the machine with an error E200 *****.

I tried to follow a tutorial on your site to reset the hardware via a USB key. everything is going well. But after downloading the 1st game, I could not open it and I had a nice error message 0x800706ba and I had another similar one that I did not notice.

After each time I turn on the Xbox, when connecting to the account the Xbox turns off.

Me who wanted to give a chance and try the Xbox and I even planned to give me an Xbox one X because I had always had a Playstation, I regret this choice for the unprofessionalism of your service, a defective product it happens, but keeping it 2 weeks to reset
it and returning it saying that there has been a thorough test is not acceptable.

I beg you to do the necessary to repair the console once and for all or to have it replaced if the problem persists because I offered a gift that has been unusable for months, and especially to ask your service representative. perform real tests and not
make a faulty console to the customer by making it believe that everything has been fixed and repaired

I deposited today on April 1 at Fnac in Paris, where I got it yesterday.

Some useful information:

Intervention Number: 2803060

File number: 010138030210

Speaker: cs0105 SG94213289

Best regards,

Mehdi ZEGHAL

:)

 

Xbox Fitness crashes to home

After three days here is the usual problem. Forgive me but I find it intolerable that is offered a service so poor. This xbox one is a total failure.

 

12 days of xmas deals

That list is pretty poor, nothing there that interests me. And a lot of avatar stuff :S

[quote user="the1337gamer"]

Steam Sale > Xbox sale.

[/quote] Indeed Steam sales are awesome. The Warner Bros pack for example is really good value for money