XBox One S - Parent/Child Account Issue

I had this issue when I accidentally deleted the parent account (though I restored it later).

My solution (Xbox 360):

1. Re-link the child account to a parent account on Microsoft family (parent account's age must be over 18), if not yet linked. Ensure that when the child account is added to the Microsoft's family system, the child account is added as a child.

2. Ensure that the child account s age is under 18

3. Ensure that the child account does not possess any payment options (credit card, debit cards etc.). If so, remove all payment options.

4. Set up the parent account's Microsoft Account options to ensure that it is a valid account. If possible, also try to add a payment option for the parent account.

5. On your Xbox, delete any profiles associated with your parent and child account (Main menu > Settings > System > Storage > Hard Drive > Profiles > (Select profile) > Delete)

6. Sign in to the parent account on your Xbox, followed by the child account.

I believe this issue has nothing to do with an invalid parent account, in fact I think it s caused by an invalid CHILD account, just that the Xbox error handler doesn't have an error for invalid child account. I tried to tackle this problem before by using
another Microsoft parent account, but that didn't work, so I changed the CHILD account s settings and viola!

Not quite sure if the steps above can be replicated on an Xbox One, but the fundamental concept should remain the same (modify child account).

For parents of children that turn 18, they can promote a child account by using
support.xbox.com/en-US/xbox-360/security/promote-child-account

If you are the child on the account, you will need your parent(s) to promote your account.

The issue is that you are doing it on a child accoujt

Have a parental account or use a xbox 360

Child accounts cannot make purchases of m rated games without parental permissions on a consoke

And the xbox one parental settings aren't compatible with xbox 360 as there is no unrestricted settings that's why it cannot be made on the xbox one on child accounts

So the xbox one uses the Web interface not the 360

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

If your child's Xbox Series S account is set up as a child account, there are a few steps you can take to allow your child to stream on the console when they are old enough.

Make sure that your child's account is linked to a parent account. If it is not already linked, you can link the child account to a parent account by going to "Settings" > "Account" > "Family" on the console, and then following the prompts to link the accounts.

Once the child account is linked to a parent account, the parent can change the privacy and online safety settings for the child account by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Privacy & online safety".

Under the "Privacy & online safety" settings, the parent can change the settings for "Online safety" and "Broadcasting". For example, the parent can allow the child to participate in multiplayer gaming and share content online, or allow the child to stream content.

If the parent account is not able to change the settings for the child account, it may be because the child account is set up as a "Younger child" account. In this case, the parent will need to request that the child's account be converted to a "Child" account. This can be done by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Change to a child account".

I hope this information helps you allow your child to stream on the Xbox Series S.

Have you got a family account setup at all, or parental controls?

That may be the issue.

Try asking your parent/guardian to turn off their parental controls, and reply if it does not help.

If your parent/guardian does not know how to turn parental controls off, tell them to promote the Xbox Live account to an adult one, instead of a child one. You may have a child account, instead of a full adult account.