Xbox One S outputting Dolby Atmos from Netflix, but not Dolby Access App

Dolby Atmos will get static during movies on Netflix, some Dolby Atmos movies on Netflix will not play most of the time. Atmos stays on, but when errors occur resetting the Dolby Access app doesn't help at all. I have also noticed the static sound with
all bitstream audio, while playing a movies, music or games, and sometimes even in the Xbox One S menus.

I can confirm this bug with the Dolby Atmos app.

My setup: Denon X4200W receiver with Xbox One S.

Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.

So after following up with the Dolby Access support team, apparently games aren't supported on home theater, only on headphones:

"Unfortunately, Games encoded with Dolby Atmos audio are not compatible with Dolby Atmos for Home Theater, as they are specifically configured for Dolby Atmos for Headphones. If the content you are experiencing is not compatible with the app you are
using, then audio will cease, or will simply output as regular stereo output.

To clarify, Dolby Atmos for Home Theater is included at no charge with any Dolby Atmos supported hardware, such as a receiver or Xbox One X, and is used to activate Dolby Atmos features via HDMI connection for a Dolby Atmos certified AVR, soundbar,
or TV."

"Unfortunately, the version of Dolby Atmos included with your Xbox is Dolby Atmos for Home Theater, which is not compliant with any gaming content."

It kind of strikes me as hard to believe, or that this won't be addressed, but that's what they're saying for now. That said, it still isn't working for me for Netflix content either, so I'm going continue troubleshooting with them and see what's doable
and what's not. Fingers crossed.

Hi

I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
5.1.

What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

Thanks in advance for everybody give me every piece of advice

Romeo.

Dolby Atmos works the same way on all of the Xbox One models. You first need to access Dolby Atmos through the Dolby Access app,
which you can start a free trial once you open the app, one time purchase in-app, or if you have a code to redeem access. Once that is enabled, follow these steps to enable the setting in the Xbox audio output settings.

1. Press the Xbox button to open the guide and select System > Settings.
2. Select Display & sound > Audio output.
3. Choose Dolby Atmos for either home theater (HDMI) or headphones, whichever applies to you.