Xbox One S Not Booting into Troubleshooting Screen

Hi Himar, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am truly sorry to hear that.

If you can't enter the Troubleshooting mode, there is not much we can do.

Have you tried to power cycle the console?

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Then try to enter the Troubleshooting mode again.

If it still does not work, please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.

The issues may be caused by many factors including problems with data transfer and corrupted files.

Microsoft haven't said it is. I believe the green Xbox One startup screen will stay, and the Xbox Series X/S will get the new Xbox boot up screen.

I'm Samy an independent advisor and I'll be helping you

How are you?
Did you try resetting the console keeping games and app or deleting everything?
I recommend when performing any of these actions to remove anything connected to the console and just leave the power cord and HDMI cable connected to the console.

You can also try an offline update with a flash drive. This link has detailed instructions on how to do this.
https://support.xbox.com/pt-BR/help/hardware-ne...

Yes, I have tried to reset keeping games and settings, and deleting everything, multiple times. I have also tried to reset the console using an USB flash drive and the update recommended on the support page, also multiple times.

The console will no longer boot to the home screen, only to the troubleshooting screen and with the previously listed error codes.

I'm Samy an independent advisor and I'll be helping you

How are you?

Did you try resetting the console keeping games and app or deleting everything?

I recommend when performing any of these actions to remove anything connected to the console and just leave the power cord and HDMI cable connected to the console.

You can also try an offline update with a flash drive. This link has detailed instructions on how to do this.

https://support.xbox.com/pt-BR/help/hardware-ne...