Xbox One S: My disc drive went out after watching a DVD on Blu-ray app lastnight.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brandon, this may be something on the system that is not causing the blue-ray App to recognize the disks, try to perform the system reset below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Hi,

Can you check if your console can read DVD discs please? To do this just insert a DVD movie disc. If it works, the console will load the Blu-ray Player app (make sure this this downloaded from the Xbox Store).

Note that the disc you try must be a DVD not an Xbox One or a Blu-ray movie disc.

If your console won't start the DVD movie disc then this indicates a fault with your Xbox One Blu-ray drive. These drives contain two lasers, one for DVD's and one for Blu-ray discs. Xbox One disc games are on Blu-ray, Xbox 360 games are DVD's.

Each Xbox One console is manufactured for a specific Blu-ray and DVD region, following international standards. The Xbox One console can play Blu-ray discs and DVDs that are sold in the same region as the console.

Some Blu-ray discs and DVDs are not region-encoded or are coded to all regions. Region-free Blu-ray discs and DVDs will play on any Xbox One console.

support.xbox.com/.../watch-bluray-dvd-movies

Its a dvd

Nope, not quite right.

Original Xbox - DVD

Xbox 360 - DVD (or more specifically, DVD-9).

Xbox One - Blu-ray

Xbox One S and X - UHD Blu-ray drive, but games still on standard Blu-ray.

Scarlet will have a UHD BD drive so that can still play all formats of movie discs. Likely that games will be on 100GB discs.

Hello Brian J, my name is zahir.

I will try to assist you. Please can you tell me exactly what is happening when you play a blu ray disc?

I can provide you with some basic tips so long.

Set up and install the Blu-ray and DVD player app on Xbox

To watch Blu-ray or DVD movies on your Xbox console, you first need to install the Blu-ray Player app. To install the app, choose one of the following options.

Press the Xbox button to open the guide, select Home, and then select Store.

Select Search and enter Blu-ray in the search bar. Select the Blu-ray Player app when it appears in the list of results.

Select Install to download and install the app.

Insert a Blu-ray or DVD disc into your Xbox.

Select the Blu-ray Player app when it appears.

On the Blu-ray Player app details page, select Install.

Your disc should start playing automatically.

After the app is installed, you can watch Blu-ray or DVD movies by inserting the disc into your Xbox console and selecting Blu-ray Player on the Home screen, or by finding it under My games & apps

Thank you