Xbox one S log in issues

Hi NLIT,

We split your comment from this
thread and made a new thread for you since everyone should be creating new threads on the forums when you need some assistance. That way we can tailor support specifically to you and the original poster is not getting notified when their question was already
answered.

I recommend removing the account having issues, powercycle the Xbox, and then re-add the profile after it reboots. Go to your Account settings and select "Remove accounts" and then select the profile and confirm. Go ahead and do a
hard restart and power cycle. Hold down the power button on the console
for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. Open the guide when it reboots and scroll to the Sign-in tab and then select "Add new".

If that doesn't help then you will need to try out a soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

Let us know the results!

I used to have the same issue, i kept restarting it in till it worked so i would recommend to keep restarting it or leave it fully off for about 1-2 hours.

Hi

Let me explain a little further please..

I have an Xbox one S, my son had and Xbox one S, on this set up his Xbox was my home and mine his, and I could share my ultimate game pass with him and we could game together with zero issue (he has no subscriptions just me, and I did not need to be logged in on either console for him to access any game)

Now he has a series S, which is set as my home, and my one is is still set to his home, only now he only has access to everything on the series S, if he logs into my one S I need to be logged in, and worse still if he’s playing on the series S (without me logged in) and I log in on the one S, it tells me I’m currently playing on the series S and if I terminate the session, it kicks him off - we can no longer play the same game together.

That is the issue Kesha. You can not play under the same log in on two consoles. The series s (home Xbox) is the one in which you can use any account and get the benefits of the main account. The Xbox one on the other hand is the one on which you need to be logged in with the main

we play minecraft on the xbox one s. yes and we are logged in with the same account on the xbox one s.