Xbox One S, Halo Infinite, purchase fault, asks to pay for already owned game twice

Barrie Collins1 · Feb 4, 2022

Halo Infinite Campaign purchase fault

For 6 weeks, mid December, trying to play the Campaign on Xbox One S.

So - open Halo Infinite on Xbox and select Campaign, Start screen loads and displays yellow banner with word _Buy_.

I already own the game, purchased - $99.0.AU online on Microsoft Xbox website mid December 2021, receipts available.

Tried checking Xbox accounts on Xbox console, no record of purchase, other purchases are visible, Gold Pass etc.

Tried checking the Xbox Shop on Xbox, locate Halo Infinite, says [You Own This], Try play, same result, _Buy_

There was a big Xbox OS update about mid December last, this may be part of the problem, bad code (spaghetti code?). I haven't located any solutions to this issue but I'm seeing similar complaints.

Meanwhile today I have deleted both Campaign and Multiplayer components of the game and reinstalled but same problem persists, yellow banner with Buy. I am hesitant to purchase twice to see if that clears the problem.

Cheers, Barrie

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Barrie, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check your account or the license of the game in your account, or the purchase on your credit card.

To effectively clarify this issue, you need to contact Microsoft support directly via chat.

To do so go to the link below:

https://support.xbox.com/en-au/contact-us

ngocphi

You mean xbox one consoles?

Neither

Series x and series s are their own consoles

There is only the halo infinite console that is different

And no you can't run flight sim 2020 on an xbox one x or s

gundownzero

if I am pay for high amount of money .

For my old games I want new content and a lot new areas and maps that I’d worth 60$

halo infinite have big map and pay 60$ store mode was so worth it.

if there a lot bugs in new content it needs report selection so report it and eventually fix it.

I want play my old video games finish and I thought they all be around 10$ and I am not paying 30$-60$ for the games I already own unless you put in new content and maps guns ect for 60$ worth like halo infinite & love of Jesus do not do no short cuts by cutting content ect to short.

I still got my OG Xbox 2013 but I want to use my seris s because graphics better and smoother gameplay.

Steve703

Same, I checked my purchase history and its not there I uninstalled it and it disappeared. I checked the store and it asked me to buy it again I already paid and already put hours in this game I hope they don't make me pay twice

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You probably have to buy the credits for the game and then buy the skins.

"Halo Credits are in-game currency used to purchase player customization items, boosts, and other consumables as well as unique seasonal Battle Passes that never expire. Create your own personal Spartan and prepare for battle in Halo Infinite Multiplayer!

You may need to restart Halo Infinite for Halo Credits to appear in your account."

Xbox One S, Halo Infinite, purchase fault, asks to pay for already owned game twice