Xbox one s game crashes and takes me back to the homescreen

Discus and support Xbox one s game crashes and takes me back to the homescreen in XBoX Games and Apps to solve the problem; So i was playing a game R6 siege to be exact and mid game my screen turned black for a second and it took me back to the home page/dashboard is this a... Discussion in 'XBoX Games and Apps' started by WoodsyTripod121, Jun 29, 2019.

  1. Xbox one s game crashes and takes me back to the homescreen


    So i was playing a game R6 siege to be exact and mid game my screen turned black for a second and it took me back to the home page/dashboard is this a game or console issue?

    :)
     
    WoodsyTripod121, Jun 29, 2019
    #1
  2. WoodsyTripod121 Win User

    Xbox one s game crashes and takes me back to the homescreen

    Should i worry about this?
  3. WPAK Win User

    Xbox one s game crashes and takes me back to the homescreen

    Hi there,

    there is no way to tell if this is console or game related, most likely it's just a thing that happened.

    If it remains by this one single time, then it is nothing to worry about, but it can still be annoying that it happened.

    As measure to prevent it happening again please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

    http://support.xbox.com/en-us/xbox-one/console/power-cycle-console


    Let us know the results
  4. WoodsyTripod121 Win User

    Xbox one s game crashes and takes me back to the homescreen

    Only happened once and with only this game
  5. PalmettoBling Win User

    Xbox one s game crashes and takes me back to the homescreen

    I'd say no, unless it becomes a regular problem. If it starts happening a lot then that would be a sign of something to worry about. Games and programs crash, it's just going to happen, but it doesn't mean there is anything wrong with your device. Let
    us know if it starts to happen more often.
  6. PalmettoBling Win User

    Xbox one s game crashes and takes me back to the homescreen

    It's hard to track down where the issue actually, since we can't really get in the system for any diagnostic look. It could be the game, and that's likely the case. Could be a bug that was triggered for one reasons or another locally, or it could be an
    issue with the server you were connected to. From a system error to network error, to game or game server error, there isn't really a way to tell specifically.
    If it happens again I would recommend submitting information to the Xbox Insider team using the steps here
    . You don't have to be on an insider build to report problems to them this way, and it will get that diagnostic and log information to the developers
    to take a look and see if it's something that needs to be fixed.

    Otherwise, this sounds like it's an isolated issue, as it's only happened the once with this game, but please let us know if it becomes indicative of a larger problem, and we can help troubleshoot further.
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Xbox one s game crashes and takes me back to the homescreen

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