XBox One S: First game updates failed, now all system update attempts fail, even OSU* downloads

My family bought an XBox One S for Christmas - our first XBox - and until a couple of weeks everything was working fine.

About 2 weeks ago my son tried to install a 10Gb Just Cause 4 update, which simply stopped downloading at 94.5% (the download rate, which was between 30-50 Mb/s goes away). No amount of re-installing or resetting of the worked.

We tried:

• Uninstalling and reinstalling the game, allowing the network update - no change
• Uninstalling and reinstalling the game, not allowing the network update, then apply the network update separately - no change
• Clear the "alternate mac address" in Settings > Network > Advanced Network - no change
• Turn off XBox, unplug for 30s, re-plug, turn on again - no change

My son finally stopped trying.

Then we bought Halo (the MC collection) a few days ago and were able to install it and start playing CE, while the 75Gb update started downloading in the background. After about 15%, the download stopped again. Un-installed, re-installed, no love. We tried
all the same as above, multiple times.

While troubleshooting I decided to try to check for a system update (for most of the time we had the console it has NOT been set to automatically install updates). There was an update available, so I tried to install it. The 445Mb download gets to 90% complete
(44mb left) and stops, with a "There was a problem with the update" message. The error code is 0x80072efe (yes I know that by memory now), which all research says points to a network problem.

I have reset my router, switched from wireless to a wired connection, reset my cable modem (Cox), and I am able to use the network from all other devices in the home. Tried the same series of network clearing and console resetting tasks as above.

More research led me to attempt to perform an Offline system update. I do not own a Windows PC but I have a Macbook Pro with the ability to create NTFS volumes/disks, as described in the offline system update documentation. I tried to download the
OSU1 update file from the browser but the download failed a few times.

Switching to my trusty terminal, I attempted to download the file:

Code:

blackglass:Downloads me$ curl -iL http://download.microsoft.com/download/0/3/E/03E07EBE-ECF2-44B7-9DEF-56A758CAE9C7/OSU1.zip > xbox_update.zip

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

5 4988M 5 265M 0 0 5809k 0 0:14:39 0:00:46 0:13:53 5811k

curl: (56) Recv failure: Connection reset by peer
I have tried this download 6 or 7 times now, and each time the connection is reset at 265Mb downloaded. More research led me (in desperation) to try and download the
[b]OSU2[/b] update:blackglass:Downloads me$ curl -iL http://download.microsoft.com/download/8/2/9/829B7C2F-BDEA-4A5B-9EC3-7594412EFD71/OSU2.zip > xbox_update_2.zip

% Total % Received % Xferd Average Speed Time Time Time Current

Dload Upload Total Spent Left Speed

79 1907M 79 1516M 0 0 5732k 0 0:05:40 0:04:30 0:01:10 6361k

curl: (56) Recv failure: Connection reset by peer

Several attempts resulted in the same connection reset before completing (in this second case, after 1516Mb each time).

I have now blown through my Cox bandwidth limits for the month

I've been in tech for 20 years, though I'm not really a Windows user. I cannot figure out where the broken downloads might be coming from, and I'm out of ideas.

:)