Xbox One S Cutting to Black Then Turning Itself Off

Discus and support Xbox One S Cutting to Black Then Turning Itself Off in XboX Insiders to solve the problem; Started with last update 2-3 days ago (alpha ring.) Able to recreate at will in settings/storage, selecting my external hard drive and choosing... Discussion in 'XboX Insiders' started by /u/thelug_1, Aug 4, 2019.

  1. /u/thelug_1
    /u/thelug_1 Guest

    Xbox One S Cutting to Black Then Turning Itself Off


    Started with last update 2-3 days ago (alpha ring.) Able to recreate at will in settings/storage, selecting my external hard drive and choosing transfer (wanted to look at games by size.) I have the little zippy circles on each title, but no sizes. After 30-45 seconds, the screen goes black and the xbox powers off.

    I also tried it once by pressing B to go back into the settings menu. The xbox froze at the big settings icon (gear) on screen for about 30-45 seconds, then went to black and shut itself off.

    I've tried to file through console hoping they can get info from crash reports or logs, but there will not be any video obviously as the console hard powers off.

    submitted by /u/thelug_1
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    /u/thelug_1, Aug 4, 2019
    #1
  2. SigmaTheDJ Win User

    Why is my Xbox cutting on then cutting back off? How do I fixed that?

    What exactly do you mean?

    Do you mean the console turns on, then turns itself off again? If so, does it turn itself off immediately after turning it on, or does it happen at random?

    Or do you mean that the image on your TV/monitor cuts in and out with a black screen?
  3. CptMorgnNoBeard Win User

    Démarrage console est mise à jour [Console startup is updated]

    Hi There,

    No, it is not normal for your Xbox to turn itself on in the middle of the night. And for the cutting off during an update sometimes the Xbox needs to restart during an update so that is normal, but if it is turning off and not restarting during an update
    that is not normal.
  4. Bel0kk Win User

    Xbox One S Turning Itself Off

    I have seen this issue before with an Xbox One S.. It would shut off for no reason. There wasn't a problem with the Internal Power Supply, Hard Drive or Overheating. It came down to a Motherboard Malfunction either with the APU, Power Management IC or
    Motifs. Sometimes this issue can be caused by a bad A/C cable... it does happen but its a small percentage. It definitely was the MB that was the issue. I replaced the board for the customer and fixed the issue. Unfortunately I did not have any donor boards
    at the time to replace the faulty components on the original board. Motherboards are pretty scarce and can be expensive.... especially now. I would give Xbox Support a call and see if they can help you out ( no sure if the repairs are in operation). Hopefully
    they can give you a break on the repair.
  5. Xx0MEGA ELITExX Win User

    Xbox One S Turning Itself Off

    It might be that a cord is unpluging itself and is turning off the xbox.
  6. ParkerSwenson Win User

    Xbox One S Turning Itself Off

    Hah, and there-in lies another issue with today's climate -- there's no stores open right now to take repairs and everything is backed up. So bringing it to a repair shop, Best Buy, or otherwise (they just closed the local Microsoft store 5 miles away
    - now the nearest is two states and 200 miles away), so a professional repair is a time consuming ordeal too.
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Xbox One S Cutting to Black Then Turning Itself Off

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