Xbox One S Controller Replacement

Hello S G,

Thank you for posting here on the Xbox forums. Check out these instructions here to request a replacement controller :

Request an Xbox controller replacement

Hope this helps!

standard xbox one controllers have been replaced with the series s/x controllers that work with all xbox one consoles and the new series s and x and even pc. they are readily in stock all over the uk, try argos.

Hello Legit7349,

Thank you for posting here on the Xbox forums. We understand that the view button is not functioning on your controller that came with your new Xbox One S Digital Edition console. You have a couple of options here. You can return the console with the controller
to the retailer to get a replacement. I don't think they would just take the controller alone.

You could also go through the controllers warranty and get it replaced through the mail. This usually takes a week or two since you would have to ship your controller to us before we ship a new one back to you. Check out this link to set up a replacement: Request
an Xbox controller replacement

While I figured I can find a replacement somewhere, as it is just the rubberized grip itself. Its not something I should be paying to replace after less than a year for a controller that cost almost the same as the Xbox One S.

Hello Phelipe85,

Thank you for posting on Xbox Forums. As the Ambassador had stated, in regards to the Xbox One S controller issue, all controller's/Accessories have a 90 day warranty, with the exception of some special edition controllers which have longer warranties.
The standard white Xbox One S controller does have a 90 day warranty and under said warranty can be replaced through two options.

Option one would be to go to the Devices Website and create a replacement order for your controller and then send us your controller to get it replaced.
Option two is to Contact Xbox Support and we will set up a replacement order for you and then you will also need to send in the controller to get replaced.
Both options will take the same amount of time in regards to getting the controller to the service center and then sending you the replacement controller. it can take up to two to four weeks for the process to complete, it doesn't usually take that long it
all depends on your distance from the Service Center.

If you have any other questions or concerns please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.