Xbox One S Controller problems help

factory reset Xbox one x and problem still there. Played on Xbox one s and no problems with any controllers. Taking Xbox one x back and sticking with. Thanks for everyone's help. Please close the thread

Same problem here.. Xb1 S controller randomly disconnects, original xbox one controller has no issues with xb1 S console...

I had the same problem but I sent a series s controller and I got a one s controller in return, and the series s controller I sent came with my Xbox, brand new

Hi there,

The Xbox One S controller uses two Double A (AA) batteries to power on wirelessly. You can also use a

Play & Charge kit to have the ability to recharge your controller. So long as the batteries are standard to Double A you should have no problem powering the Xbox One S controller.

I hope this information helps.

Hello Rob M, My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that you're experiencing issues with your Xbox One S controller and the prompt to switch to a keyboard and mouse, let's try the follow to solve this problem:

1. Connect your controller to the Xbox One S using a USB cable and check for any available updates. To update the controller, go to the Xbox Accessories app on your console and follow the instructions to update the firmware if an update is available.

2. Try re-syncing the controller with your Xbox One S. To do this, press and hold the Xbox button on the controller until it turns off. Then, press and hold the pairing button on the front of the Xbox One S console until the Xbox button on the controller starts flashing. Allow them to sync, and the controller should reconnect.

3. Ensure that the batteries in your controller have enough charge. If the battery is low, it may cause connectivity issues. Try using fresh batteries or connect the controller to the console using a USB cable to eliminate any battery-related problems.

4. Keep other wireless devices, such as routers or smartphones, away from the Xbox One S console. These devices can sometimes interfere with the controller's signal, causing connectivity problems.

5. Perform a power cycle of your Xbox One S by turning it off, unplugging the power cord, waiting for a few minutes, and then plugging it back in. Turn on the console and see if the issue persists.

6. If you're using a wired controller, try connecting it to a different USB port on the console. This can help identify if the issue is with the USB port itself.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.