Xbox One S controller part replacement and terrible support

Discus and support Xbox One S controller part replacement and terrible support in XBoX on Windows to solve the problem; I was just looking to buy the left and right bumper plastic piece on my xbox one controller and it seems to be impossible to ask. The phone and online... Discussion in 'XBoX on Windows' started by SmReaper, Oct 15, 2020.

  1. SmReaper
    SmReaper Guest

    Xbox One S controller part replacement and terrible support


    I was just looking to buy the left and right bumper plastic piece on my xbox one controller and it seems to be impossible to ask. The phone and online support won't even let me talk to a human about this. I definitely do not want to buy another xbox one
    controller since they seem to be much flimsier than the 360 ones but I have taken my controller apart and I know which plastic piece is bad so I just want that $0.50 plastic piece. I even had to buy the stupid safety screw drivers because microsoft changed
    it from philips screws which was very frustrating.

    Edit: I found this on amazon: https://www.amazon.com/Button-Bumper-Replacement-Xbox-One-Controller/dp/B07GWNW1XB which is what I need but the price on it is was higher than I would expect. $7.00 +$5.99 shipping and handling gets it to almost half the cost
    of a new controller.

    :)
     
    SmReaper, Oct 15, 2020
    #1
  2. Mister Cizl Win User

    Xbox One Controller - Warranty Replacement/Terrible Support

    Hey hey its ev! The
    Lunar White controller     has been available for sale for a little under a year. the receipt is necessary to provide proof of purchase as controllers are only covered by a 90 day warranty. Alternatively, I would suggest you register the controller at

    devicesupport doing so will give you more warranty info. The serial number is located on the box or under the batteries. Thanks!
  3. Mister Cizl Win User

    Xbox One Controller - Warranty Replacement/Terrible Support

    Hey ev! My apologies on the bad link give
    this one     a shot. If you're still having issues the website is devicesupport.microsoft.com. Thanks!

    Edited for clarity: When you register a console you will be given the option to request replacement accessory, in this case the controller. You will not register the controller.
  4. Mister Cizl Win User

    Xbox One Controller - Warranty Replacement/Terrible Support

    Hey hey its ev! Does the controller you purchased have a gold D pad or triggers? Post back and let me know!
  5. hey its ev Win User

    Xbox One Controller - Warranty Replacement/Terrible Support

    Mister Cizl - yes, it has the gold D-pad and triggers.
  6. hey its ev Win User

    Xbox One Controller - Warranty Replacement/Terrible Support

    Mister Cizl - As previously stated, I did not retain a copy of the receipt. Also, the link you provided is not valid, it takes me to a page that says "group not found". I imagine that's because MS's device support is NONEXISTENT, which is exactly why I
    am in this predicament. I'd love to register my controller and get the warranty info, because I know, without a doubt, that it is covered under warranty. But hey, I don't have a receipt, so I'm ***. THANKS FOR NOTHING.
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Xbox One S controller part replacement and terrible support

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