Xbox One S Console Causes All Controllers To Not Work Properly

Hi, Jack! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing some issues with your console.

If you don't mind, I'd appreciate it if you could answer the following questions:

• Have you verified if the same happens when a controller is connected via a USB cable?
• Are there any external devices plugged into this console's USB ports?

Additionally, could you try power cycling your console? like this:

- Press and hold your console's power button until it shuts down.
- Unplug your console's power cord for 5 minutes.
- Plug your console's power cord directly into one of the wall's outlets.
- Turn your console on and check if the issues persist.

Thank you! I'll be looking forward to your reply.
Best regards.

standard xbox one controllers have been replaced with the series s/x controllers that work with all xbox one consoles and the new series s and x and even pc. they are readily in stock all over the uk, try argos.

I tried everything already in that guide.

My Xbox One S controller is running firmware 3.1.1215.0.

I can't tell if is it the controller or is it the Xbox One S.

My feeling says it is cause by the Xbox One S update of last weekend, cause it was working before.

And also, i did a hard reset and like i wrote before the controller was working wireless, till during the setup it did an update and a restart. After this i could not connect the controller wirelles anymore.

Hey there,

Since you said you’ve had the Xbox for several years, is this an original Xbox one or an Xbox one S? And I’m just making sure I got this clearly down, your controller or any other controller and it does the same thing on your console, correct? Have you tried
your controller on another system to see if it works properly

Hi

Yes all Xbox One controllers will work with the Xbox One S.

I hope you enjoy your new console.