Xbox One S cannot connect to 5Ghz wifi networks?

Milky1995 · Jun 20, 2019

I have recently upgraded my router to a dual-band router, simply for the improvement of my wireless connection for videogames etc. but when i try and connect my xbox to the 5G wifi network it detects the network, but says it cannot connect and then takes
me to a troubleshooting page that has no helpful information at all.

:)

The King Lir

Hi Milky,

Hard to investigate this without knowing what error messages you're getting/what you've already tried. My suggestion would be to treat this as a first time set up as it's your first time connecting to the 5G network and follow the troubleshooter here:

https://support.xbox.com/en-IE/xbox-one/networking/first-time-connection-solution

Let us know how far through the steps you get/what error you get/what troubleshooting you've tried and we can try to help more.

The 5Ghz network should not be an issue itself.

sandy the hippy

You may want to check if your wireless is 2.4 or 5ghz combined.

Most routers use 1 wifi network across both 2.4 and 5ghz frequency bands. This can be an issue. 2.4ghz has a further range than 5ghz, and if using 5ghz the signal may drop causing a disconnect.

It should be possible via router wifi settings to separate the 2, effectively making your router have "2" wifi networks- one running 2.4ghz and one using 5ghz. They doing that, and connecting only via the 2.4ghz and see if the issue persists

XBF Leo G

Hello Alex,

Thank you for posting on the Xbox forums. We understand that you are attempting to connect to the 5GHz WiFi network, but it is not appearing in your list of available networks. The 2.4GHz WiFi network is meant to optimize the speed for devices that
are farther away from the router/gateway. The 5GHz WiFi network is meant to optimize the speed for devices that are closer to the router/gateway. We suggest moving the console closer to the router/gateway. Be sure to let us know if the 5GHz WiFi network appears
on your available list after moving it closer.

SirSuperKnight

The Xbox 360 S had a built in Wifi that will let you connect to any 2.4GHz, but with the Xbox Network Adapter you can also detect any 5GHz connections for a better Wifi connection, and lastly if you really want your Xbox to be wired you can just so you don't
lose any connection while playing games for some kind of reason.

SH1ROKURO

I'm having heavy picture freezes on my Huawei P30 lite with Series S, but only when connected to the same network. Xbox wired and phone 5ghz wifi.

Everything works fine, when I'm switching to LTE with my phone.

Xbox One S cannot connect to 5Ghz wifi networks?