Xbox One S can not load childs profile for 360 games

Ragin666 · Apr 30, 2019

Hi,

I have bought a new Xbox One S for my children. I installed them some games and all is fine.

Now they wanted to play 360 games like Viva Pinata and the game says, that there is no profile active.

If I login into the console and start this game, I will always be logged in with my account and there is no problem with the game (so it is no network issue or something like this). But if they use their accounts, the game can't find the profile.

Has anybody a solution for that? Their accounts are children accounts, but I can not imagine, that this is a problem for simple cloud storage for 360 games. Normal Xbox one games are working fine. And without this functionality, they can't save the game,
which makes the games useless.

They also have Game Pass and Live on their account.

Best regards,

Joerg

:)

Ragin666

Thank you very much!

You saved my and my family's day

.

The problem was, that no profile was downloaded till now (I didn't remember that I've done this on my Xbox OneX...but anyway). With the old menu I was able to login the profiles of my children and to download them.

Now the game is able to save and has the correct profiles

.

And also thanks to all the other guys here for the support!

One more question:

Is it possible to connect the old 360 profile with the XB1 profile?

Because now I have to choose the right profile at start. But normally the box detects the profile and says "<Name> is connected with XBox 360 live" or so.

Onyx Is Here

Sorry to hear it. After loading in a game on the backwards compatible menu press the Back and Start buttons on the controller at the same time. You may have to try a few times until you get the 360 menu up.

From there you can re add the children's accounts so they can play the game.

https://www.youtube.com/watch?v=Pl551gGi7Pk

R4VER

I think it is looking for an active or previous xbox 360 account to play these games, do you have a profile that was previously used on a 360 active on your xbox one? Try using that to see if that works, also double check backwards compatibility list to
make sure these titles are supported

Ragin666

The game is on the backward compatibility list. As I wrote, it works well if I am using my account.

Only if my children are using their own accounts it is not working.

But I am expecting, that Microsoft is able to have something like a middle-layer or wrapper for newer accounts if they mark old games as backward compatible games.

The only thing, that I can imagine is, that there is a problem with accounts that are marked as children accounts. But this is also a little bit suspicious because the games they want to play are for children >= 0 years

.

Or is there a site where I have to register new profiles/accounts, that they are recognized as 360 profiles?

M3tal Daz3

Make sure that the account you are using owns the game and is set as xbox home in order to play previously purchased titles.

Xbox One S can not load childs profile for 360 games