XBOX ONE PROBLEM

Discus and support XBOX ONE PROBLEM in XBoX Games and Apps to solve the problem; Good morning, I bought the xbox one and in it was a free game of minecraft with some codes to download the game. We created our simple account... Discussion in 'XBoX Games and Apps' started by ANDRI1, Jan 21, 2019.

  1. ANDRI1
    ANDRI1 Guest

    XBOX ONE PROBLEM


    Good morning,

    I bought the xbox one and in it was a free game of minecraft with some codes to download the game.

    We created our simple account (didnt pay anything, no online games required) and played the game just fine.

    then we deleted that account to create a new account so we could pay 60euros per year for internet online games (for example Fortnite).

    Before we deleted the old account it asked us if we want to keep/transfer all saved games and applications so i did.

    now when i press on the minecraft game it doesnt load or open, it says: if you have the disc for the game insert it now, if you purchased online then make sure you are signed in to xbox live (we are signed in) or go to store to purchase it. we dont have
    a disc and we didnt purchase it, we have some cards with some codes on them.

    i went after to store to purchase it even though we already have but it says that this game is already installed. it even shows the game on the start menu.

    please help to resolve this my kid is crying for days.

    Thank you beforehand,

    Andri Russell

    :)
     
    ANDRI1, Jan 21, 2019
    #1
  2. GrottyGiraffe7 Win User

    Xbox One Problems

    After watching a few guides I fixed most of my problems including my WiFi. Pages now load and the dashboard is much smoother. Besides the loose parts in which I hope to get repaired soon I only have one more issue. This is that whenever I start up a game
    a sync loading bar shows up and after a few minutes the message "We couldn't get your latest saved data" shows up. I've tried so many things but nothing works. Under that message it says try again (does same thing) or use offline. I've reset the console so
    many times and I don't know what else to do. Any answers???
  3. GrowlingYapper Win User

    xbox one problems

    Can you press the console button for 8 seconds then power back up see if that helps.
  4. D3ATH PRONE Win User

    Xbox One Problems

    I am sorry my solution did not help with your issue. Go ahead and attempt the solution that Spyroman12 suggested. Please let us know if any of this was helpful in the troubleshooting of your issue!
  5. Spyroman12 Win User

    Xbox One Problems

    Hey Haydenn,

    Sounds like you have some corrupted data on your console. Trying doing a hard reset on the console

    1) Turn off console, unplug all the cords connected to the console, place your finger on the power button for 30 seconds, then plug everything in

    Then do the same for your controller

    2) Take out the batteries for your controller, hold down the power button on the controller for 30 seconds, put batteries back in, try out controller

    Hope this helps
  6. Dont Be Haydenn Win User

    Xbox One Problems

    I checked and my controller is up to date, it just happen to me again today, i plugged in my rechargeable cable to my controller and it kinda turn off but not really, but i guess it did and then it was frozen again, its pretty stupid honestly...
Thema:

XBOX ONE PROBLEM

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