XBOX ONE - PARAMÉTRAGE EN BOUCLE (Mod Translation: XBOX ONE-loop tuning)

Hello CARA#,

Thank you for keeping us updated. Are you using a Technicolor router? If the router is a Technicolor router, what is the model number of the router? We have seen this issue occur when customers use a technicolor router. This is due to the security protocol
of the router. Once we have the make and model of the router, we can move forward with changing the security protocol. An example of this is the Netgear(Make) R9000(Model). Be sure to let us know the results!

Je ne sais pas si c'est un problème de connexion

J'ai essayé en WiFi et avec un autre câble et c'est toujours pareil.

-[Translation - I do not know if it's a connection problem I tried WiFi and another cable and it's always the same.]

Hello! Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble connecting to the internet with your new console is that correct? Have you tried connecting wirelessly? I know you mentioned an ethernet cable
is there a chance that you could try a different one in case its the cable itself? Give those things a try and let us know with a reply how it goes!

Voil ce qui recommence chaque fois

-[Translation - This is what starts all over again]

Hi there Cara,

Thanks for the reply. In reference to your Network hardware,
I recommend to
create a static IP for the console,
and port forwarding on the network
configuration settings for a better connection.

Check out this article for more information on the
Xbox Live Ports.

If the issue persists, please contact your internet service provider.

Try this out and let us know the results.