xbox one OSU update file- Xbox support page not loading on my computer

The OSU files are always linked on this page here Perform an offline system update | Xbox Support

Please note that if you're in the Insiders program these files will not work.

Hi,

The first thing to check is that the USB flash drive is formatted to the correct file system which is NTFS and that you have correctly unpacked the OSU file to that flash drive ( Make sure you're also using the correct OSU file ). If your Xbox is
a part of the Xbox update preview program then those OSU files are pretty much useless to you as they are only the public releases and your Xbox may be using a version of the OS that is not supported by those OSU files, that may be one reason the Xbox isn't
allowing you to update using that flash drive.

If you're 100% sure that the flash drive is set up correctly and that your Xbox is not using the preview software then try powering the Xbox off by pressing and holding the power button for around ten seconds, pull the power cord out of the Xbox and
leave it out for a couple of minutes. Reconnect the power cord and try the power up button sequence again ( Hold Bind and Eject and press the power button on the Xbox once only )

The OSU file isnt the update so it isnt out of date all that the OSU has is basic OS files that it applies too the console too take you out of the error/loop your having. The console will then try the update again from xbox live. In other words the full
updates isnt the OSU its just a reset file with some update files.

If the OSU isnt working for you then you would

Make sure your following the steps on the page linked above carefully


most common mistake is that the USB stick wasnt formatted correct OR

The file wasnt unziped correctly.

If it still isnt working then you can try the factory reset with a USB this is a differnt file/download then the OSU1

https://support.xbox.com/en-GB/xbox-one/console/reset-factory-defaults-using-usb-flash-drive

Please note make sure tooformat the USB before adding the reset file. If you add the file onto the usb with the osu it will not work.

If all that fails then it would be a hardware issue with the consoleand you would need too set up a service. There would be a fee for that OOW

No, they are not updated. That’s the point. We have the 7196 version and that OSU files are for the 7194. That means that when we try to do the offline upgrade process, it fails because our Xbox is in a higher version than the one that we are trying to
install.

The same process but with the updated OSU files should solve our problems.

Hi Desja,

Thank you for coming to the forums. I'm sorry to say but if the issue continues after power cycling then unfortunately the console will need to be repaired or replaced as from what I've seen E102 system errors will need to be fixed by certified Microsoft
technicians.

Did you try all of the OSU files? I believe there is OSU 1, OSU 2, and OSU 3 from the

OSU troubleshooting guide.