Xbox One (original) Turning off

I did try that with unplugging yhe xbox ect but still the same affect where it turns off during that campain

Yes only happens on that game and for that part of the game (the campain) i can play the arcade bit fine just the campain it doesnt like. Ill try to unistall and reinstall it

thanks

Try to delete the game do a hard restart *Hold power button for 10 seconds* and reinstall it.

Does this ONLY happen for BF2 by the way? It might just be a corrupted install that a reinstall could fix.

Hi James,

Thanks for letting us know you have already tried that with no success. Before you re-install the game since that can take a while, I recommend trying a soft factory reset first and then re-install after if the reset alone doesn't help either. The reset
will restore the operating system and clear any potential corruption.

Before you reset the Xbox make sure you have all your account login information available since you will need to re-add your profile during the setup. When asked, select manual setup instead of apply for your settings. You should select keep my games and
reset when you go to the System settings. Here is the guide for reference:
https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

Hi James,

So it seems that the game is glitching when continuing the campaign from that point, which then causes your Xbox to shut down. We can try a few things to get it working again and I'd be happy to assist.

Go ahead and do a
hard reset and power cycle. Hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox, the external power supply, and the power outlet for about 2-3
minutes. Then re-connect and turn on the Xbox.

If that doesn't help you may need to try a
soft factory reset but let us know if the power cycle helps.