Xbox One Original is not turning on

Pinotukushi · Nov 17, 2018

I went out on vacation. When I came back, I tried to turn on my Xbox One, and it seems to turn on but it turns off by itself. Nothing even appears on the screen. I thought it was the power supply cable. So I tied with another one, which I borrowed from
my friend. But the same problem happened.

:)

Mojuha · Nov 17, 2018

Xbox One (Original) not turning on

Well, i have had this problem for a while, but i was able to solve it by reseting the power brick or trying to turn the console on with the controller via usb.

But this time, nothing is working!

I have tried all the possible solutions i could find and i still have that infamous orange light laughing at me.

Last time i contacted the support by phone, they couldn't solve the problem and i was able to solve it by letting the power brick off for 10 minutes. Now i just fear that if i call them, they will just say i need to send them my xbox (there is no support
in my city) or to pay for a new one in exchange.

Does anybody know anything that i could do? I just bought Forza Horizon 3 the day this happened and i can't play it!

onyxishere · Nov 17, 2018

Xbox One (Original) not turning on

If letting the brick cool down for 10 minutes worked last time then the possible culprit may be the brick itself. If you have a friend nearby who has an xbox one console then see if you can use his brick on your console to see if it works. If it does then
you'll need to replace your brick. If it does not then you'll need to send the console in for repairs.

XBF George L · Nov 17, 2018

Hello!

Thank you for bringing this situation to our attention. I understand your console is no longer booting up is that correct? Please review this support article and try some of the steps listed withing:

Your Xbox One X, Xbox One S, or original Xbox One console won't turn on

You can also plug the console into a different outlet and see if that helps.

Let us know with a reply how it goes.

onyxishere

If letting the brick cool down for 10 minutes worked last time then the possible culprit may be the brick itself. If you have a friend nearby who has an xbox one console then see if you can use his brick on your console to see if it works. If it does then
you'll need to replace your brick. If it does not then you'll need to send the console in for repairs.

XBF Brad A

Hello Jeff,

Thanks for reaching out to the forums. We see you have an issue with
console not turning on. If it has overheated significantly, this could of damaged the console extensively, where it will not function properly any longer.

Thanks,

Brad

JeffvanGundyNBA

Hi Brad,

The turning off is a common problem with my xbox due to poor ventilation, but it always turns back on automatically by itself. When I turned it off after it restarted as normal, it is now not turning on anymore, instead turning on for a second and turning
itself off again

XBF George L

Hello!

Thank you for bringing this situation to our attention. I understand your console is no longer booting up is that correct? Please review this support article and try some of the steps listed withing:

Your Xbox One X, Xbox One S, or original Xbox One console won't turn on

You can also plug the console into a different outlet and see if that helps.

Let us know with a reply how it goes.

jp77tank

If the light on the power supply block is orange not blue/white unplug from the wall and wait for the light to die and plug back in. Sometimes with all the unplugging it reads a power failure and wont power back up.

Xbox One Original is not turning on