Xbox one, only certain dvds work others have error code 0x91d70000

Jamie.r · Nov 13, 2023

My xbox one has suddenly stopped play on all dvds. Some dvds will play every time, but others will not play no matter what I do, they all used to play months ago. It's almost like it's locked every movie apart from a select few

I have tried the following;

Uninstall/ reinstall the bluray app

Deleting the blueray data in settings

Restarted WiFi/ hard restarted xbox (even tried unplugging power)

Tried multiple dvds (all used to work in xbox), some will work every single time, others will not work no matter what, seems like its locking them out.

:)

KhajiBower34

Hello Jamie.r, My name is Khaji I am an independent advisor and I will be happy to help you today.

Error code 0x91d70000 usually indicates a problem with the Blu-ray drive or the disc itself. Here are some troubleshooting steps you can try to resolve this issue:

1. Sometimes stains or dirt on the surface of the DVD may prevent it from playing properly. Clean the discs with a soft, lint-free cloth and make sure there are no visible scratches or damage.

2. Make sure your Xbox One console is running the latest system software. You can check for updates by going to the Settings menu, selecting System, and then selecting Updates.

3. Clearing persistent storage on your Xbox One can help resolve certain issues. Follow these steps to clear persistent storage:

Press the Xbox button on your controller to open the guide.
Go to System > Settings > Storage.
Select your storage device and press the "..." button on your controller.
Select Clear persistent storage and confirm the action.
Restart your Xbox One console and try playing the DVDs again.

Power cycle: Completely turn off your Xbox One console by holding the power button for 10 seconds until it turns off. Then unplug the power cable from the back of the console and wait at least 10 seconds. Plug the power cord back in and turn on the console. Try playing the DVDs again.

If the problem continues then it is possibly a physical problem in the console.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Wolf9733

My Xbox One is reading games but when I insert a Dvd and open Blu-ray player I get the error code 0x91d70000.

you may find this link helpfull to

https://beta.support.xbox.com/help/errors/error-code-0x91d7000a

Lady Nataleigh

Here are two guides to help find out what the issue is and how to fix it.
Guide One &
Guide Two.

XBF Leo G

Hello Zubnut,

Thank you for posting on the Xbox forums. The
error code article for 0x91d70000 provides an explanation and solution for this issue. We hope this helps!

xDevilxGirlx421

Hi,

Sprinkle some isopropyl alcohol on a soft cloth and start rubbing the disk that's causing the
0x91d70000 error. Cleaning the DVD causing the
0x91d70000 error. Once you manage to clean the disk, air dry it up for at least 5 seconds. ... Insert the disk back into your
Xbox One Console and see if the issue has been resolved.

Xbox one, only certain dvds work others have error code 0x91d70000