Xbox one on mute and can’t unmite it, no issues with headset

Discus and support Xbox one on mute and can’t unmite it, no issues with headset in XBoX on Consoles to solve the problem; Hi, my xbox one has been on mute and there is nothing i can do to fix it, i tried everything. At first i thought it was my headset broken but i just... Discussion in 'XBoX on Consoles' started by nolibroly, Aug 29, 2018.

  1. nolibroly
    nolibroly Guest

    Xbox one on mute and can’t unmite it, no issues with headset


    Hi, my xbox one has been on mute and there is nothing i can do to fix it, i tried everything. At first i thought it was my headset broken but i just purchased a new set and still on the screen it shows on mute. Plz help i teied the settings volume, reset
    the xbox and controller and nothing works.

    :)
     
    nolibroly, Aug 29, 2018
    #1
  2. Headset issue?

    I have a turtle beach recon 50X headset wired for the Xbox one s. It’s worked fine no issue. All of a sudden it says that the mic can’t be detected and I previously used it that same day with no issue. I can’t hear sound, I can see people talking but can’t
    hear them and I can’t talk. I tested it out on another device I had and the headset worked fine

    Parties aren’t muted

    Headset isn’t muted
     
    TheDarkKni9ht00, Aug 29, 2018
    #2
  3. friend permanently muted?

    my friend is permanently mute don’t on my xbox and and eveytime try to unmite him nothing happens. i blocked him before and i can hear everyone else, and we’ve tried most things as well. please can someone help please ?

    thanks Xbox one on mute and can’t unmite it, no issues with headset :)
     
    AlexHugoHarper, Aug 29, 2018
    #3
  4. Alvaro A- Win User

    Can't connect headset to Xbox Series X after latest update

    Hi Savannah,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

    1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

    2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

    3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

    If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

    Regards,

    Alvaro
  5. DavidGunther2 Win User

    Chat Keeps Muting My Friends

    Yeah, I'm pretty sure it's not a headset issue. I replaced my M80 mixamp (Astro) with a brand new one and nothing changed. The headset itself can't mute others, only the console has the ability to do that, and there's no way to tell the headset to tell
    the console to mute the party. It has to be an issue with the xbox itself.
  6. Alvaro A- Win User

    Xbox Wireless Headset doesnt turn on

    Hi Daniel,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device via bluetooth then forget it from the device. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

    1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

    2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

    3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

    If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

    Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

    Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

    For additional troubleshooting steps, please see:

    https://support.xbox.com/en-US/help/hardware-ne...

    Regards,

    Alvaro
  7. Alvaro A- Win User

    why cant i hear other players or game on headset?

    Hi Max,

    Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as smartphone and forget it from the device.

    If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

    1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

    2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

    3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

    If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

    Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

    Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

    For additional troubleshooting steps, please see:

    https://support.xbox.com/en-US/help/hardware-ne...

    Regards,

    Alvaro
  8. XBF - Hayabusa Win User

    Xbox Wireless Headset Microphone Too Sensitive

    Hello Maverick2311,

    I understand the sentiments of the microphone. That is not something that can be resolved through an update, as it is hardware related. What I can recommend is using the auto-mute feature, which you can set up in the Xbox Accessories app.

    The Auto-mute feature silences your headset mic when you aren’t speaking. This reduces the amount of ambient sound picked up by your headset. The default Auto-mute setting for the headset is Low. Increasing Auto-mute to Medium or High will result in fewer sounds being picked up by the mic.

    You can also turn Auto-mute Off, so that your headset mic is only muted when you manually use the headset’s mute button.

    Note If you’re experiencing issues where your friends can’t hear you speaking in chat, check your Auto-mute settings or try turning Auto-mute off.

    Additionally, you can go visit this article page, and at the bottom when you scroll down, it will ask "Did this resolve your issue?" You can select Yes or No, and when you do, it will ask if you want to leave feedback, which you can give the same feedback stated here.

    Set up and configure your Xbox Wireless Headset | Xbox Support

    Regards,

    Hayabusa
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Xbox one on mute and can’t unmite it, no issues with headset

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