Xbox One not starting up

BenO1 · Sep 7, 2018

My Xbox is not starting up properly and gets stuck on first set up screen 'preparing console' at 56% on status bar. Tried a restart but froze part way through set up. Any ideas?

:)

xXTarroristXx · Sep 7, 2018

Xbox One Not Starting Up

First time posting. My console won't turn on and I've tried all of the typical methods ( unplugging the power supply from the outlet, the supply itself, and the console) making sure everything was plugged in all the way, checking hdmi. When I press the startup
button on the console the x doesn't light up and it emits a quieter version of the normal tone and nothing else.

FerrousTomato85 · Sep 7, 2018

Xbox one not starting up

When my Xbox is powered on, it blinks for a second and then gets dead.

denis97g · Sep 7, 2018

try to powercycle it by holding the power button for 10 seconds and turning it back on.

BenO1 · Sep 7, 2018

Tried that! It froze part way through the re-set up.

EggsBoxJuan · Nov 3, 2018

Hi, that's not looking to good, it may be a corrupted hard drive or some system files are messed up.

What you could try is to factory reset the Xbox, you'll need to be sure you know your account login details before doing this as you will need those, so without further ado........

Power the Xbox off by pressing and holding the power button for 10 seconds, then press and hold the controller bind button on the Xbox ( not on the controller ) and the disc eject button, keep both those buttons held in and press the Xbox power button once
only.

The Xbox should power up, keep bind and eject held and hopefully you'll get the troubleshooter up, when you do then let go of those two buttons. From the troubleshooter select the option to reset the xbox and select the Reset and keep my games & apps option.

If the troublshooter doesn't come up first time then try the process again.

The reset will take maybe 5 minutes or so, the Xbox may also update again during the process, if all goes well then you'll need to add your account/s back to the Xbox, when you do that be sure that you
do not select Get a new account otherwise you'll have all sorts of issues, just enter the email address and password for the account/s you want to add to the Xbox.

Once that's done then with a little bit of luck your Xbox will be back to working order.

Good kuck

Eggs

EggsBoxJuan

Hi, that's not looking to good, it may be a corrupted hard drive or some system files are messed up.

What you could try is to factory reset the Xbox, you'll need to be sure you know your account login details before doing this as you will need those, so without further ado........

Power the Xbox off by pressing and holding the power button for 10 seconds, then press and hold the controller bind button on the Xbox ( not on the controller ) and the disc eject button, keep both those buttons held in and press the Xbox power button once
only.

The Xbox should power up, keep bind and eject held and hopefully you'll get the troubleshooter up, when you do then let go of those two buttons. From the troubleshooter select the option to reset the xbox and select the Reset and keep my games & apps option.

If the troublshooter doesn't come up first time then try the process again.

The reset will take maybe 5 minutes or so, the Xbox may also update again during the process, if all goes well then you'll need to add your account/s back to the Xbox, when you do that be sure that you
do not select Get a new account otherwise you'll have all sorts of issues, just enter the email address and password for the account/s you want to add to the Xbox.

Once that's done then with a little bit of luck your Xbox will be back to working order.

Good kuck

Eggs

denis97g

try to powercycle it by holding the power button for 10 seconds and turning it back on.

BenO1

Tried that! It froze part way through the re-set up.

M3tal Daz3

This can be fixed with an offline update. Now as you can't actually access the settings to do this there is a way to restore to factory defaults using a USB flash drive. If you visit the offline system diagnostic support page you can download the Restore
Factory Defaults file:

support.xbox.com/.../system-updates-solution

Read through the process of formatting the flash drive etc thoroughly and follow the instructions as if you were doing a system update but using the file you downloaded you may find that your console will then boot correctly.

Hope this helps you!

nivgana

Hi Ruben, thanks for your response.

I followed the power supply reset procedure and it hasnt resolved my issue.

Any more help/advice on this issue would be greatly appreciated.

cheers

Xbox One not starting up