Xbox One not reading discs

chip594 · Dec 28, 2015

I've had this problem for a few weeks. When I put a disc in; game, DVD, etc., the consol makes a little whir or sound and the disc doesn't start. I think it is the mechanism that spins the disc. It sounds like it is not catching the disc. I have to take
out and put the disc back in several times. I worry I need a new One. I have a external hard drive so memory transfer isn't a problem.

:)

Misses Quinzel · Dec 28, 2015

xbox one not reading discs

Hey there, AlarmingEnd! I'm very sorry to see that your console is not reading discs! You will want to set up a repair for it using our
Online Service Center. This thread is over a year old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get
you the individual support that works best on the forums.

FlamingHotPizza · Dec 28, 2015

xbox one not reading discs

I have had this before. When you insert the disc, hold it tightly so that when the XBox starts to try and pul the disc in, you keep hold of it. Wait for a second then push the disc in. It somehow catches correctly and then sits right in the mechanism.
This normally works for me and I think is a common issue. Please don't be too brutal though - you could damage the drive.

J3RS3Y DEVIL · Dec 28, 2015

You still need to put a disc in to play the game.

Go to https://myservice.xbox.com to set up a repair/replacement.

Lei Fang DOAX3 · Dec 28, 2015

..........

Hello "chip594"

..........

It sounds like you have a defective Blu Ray Drive and need to get your console repaired.

..........

Have a nice day or afternoon or night "chip594"

..........

Dance CaravanDJ Service · Dec 28, 2015

My Xbox One has been quirky about reading blu ray discs since day one. Sometimes it will, sometimes it won't. DVDs and games are usually fine. You're not the first person to have issues like this, and I my consumer spider-senses tell me that Microsoft
cut corners a bit on their drives, because they envisioned the One as a system that would rely more on digital than physical. Obviously I can't prove this, but my tinfoil hat tells me I'm right.

JohnYowpa · Dec 28, 2015

hi Chip594.

I had the same problem with my xbox one. I had it replaced.

I suggest you quickly go to the xbox service page and initiate the process. I nearly made the mistake of dealing with it too long as my warranty was almost out, please do not do the same.

myservice.xbox.com/.../welcome.aspx

Hopefully your console is still under warranty. You can also ask to have a console shipped to you while yours is being serviced. This will likely incur a fee. I found the extra fee worth the money to keep the kids happy.

Please let us know if we can help more.

thirdeyelove · Oct 31, 2018

1. Make sure your console is plugged into an outlet, NOT power surge or power protector.

2. Settings >disc and blue ray > blue ray > persistent storage > clear persistent storage.

3. Settings > power and start up > turn off or restart > restart now

4. Repeat step 2

5. Power cycle the console by holding the power button for 10 seconds, and unplugging the console from the wall for 30 seconds.

Obsessive Power

Hi,

It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.

Obsessive Power

Hi,

Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

Be able to read the disc. Check if the disc is dirty or damaged
Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
work.

Obsessive Power

Hi,

The optical drive in the Xbox One is a Blu-ray drive. Xbox One discs are on Blu-ray disc, same as HD Blu-ray movies. Xbox 360 games came on DVD disc.

Oversimplifying my explanation a little, the Xbox One has separate lasers for reading DVD discs than it does for reading Xbox One blu-ray discs.

The laser that is used to read DVD's has failed. This isn't a software issue, it's a hardware one. Unfortunately you can't fix this yourself, you'll need your console repaired. Sorry.

Obsessive Power

Hi,

it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

Sorry about that.

Rickieq

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.

Xbox One not reading discs