XBOX one not playing game?

ChainBang420 · Aug 12, 2016

Just bought the XBOX 1 slim and I got halo reach which is a 360 game and is suppose to work on the one model. It worked once but now it just does the background and looks like its loading then just goes back to the dashboard. I tried re-starting it but
keeps doing it. Something is up since I was able to get to the main menu before on the game. Any suggestions will be greatly appreciated.

:)

YouWantMayhem · Aug 12, 2016

Xbox One Not Playing Games

My Xbox was not running installed games from the disc so I ejected it and used a air duster to blow out and thing that might be causing a problem and now my system has been working fine since.

Happy Store · Aug 12, 2016

Xbox one not playing games

I was playing NBA 2k14 about 2-3 hours ago perfectly fine and I had dead rising 3 in the disk tray. When I came back 2-3 hours later played dead rising 3, but right after the loading screen was finished it sent me to the dashboard? I put in assassins creed
4, and after that games loading screen was finished, it directed me to the dashboard again? I also tried NBA 2K14 but I couldn't get past the loading screen before being sent back to the dashboard for about the 7th time. What's wrong? I'm connected to Xbox
live and I've been playing games perfectly until today. I haven't moved my console at all or the cords and everything else except for my Xbox one games work? How can you fix this?

SPS-40B1869D-52C4-424D-80A4-BAB160E57F66 · Aug 12, 2016

Hiya ChainBang420,

Have you tried a full power cycle? Hold the power button down until the console shuts off. Then unplug the power cable. Wait roughly one to two minutes. Then plug it back in and restart.

~SPS

MaximumExtreme · Aug 12, 2016

If that doesn't work you could also in-install and re-install the game to see if that resolves the issue. As a last resort if the following steps don't work try to reset the console by going to settings, system, console and updates, reset console and select
to keep everything then your console will restart taking you through a quick set-up and having you sign in again. after it loads to the home screen try the game to see if the issue is resolved.

ChainBang420 · Nov 2, 2018

Thank you re-installing worked.

SOLO TACTICAL

i would just like to say how disappointed i am with microsoft. i have been an xbox gamer for about six years now and NEVER before have i come across something so ridiculous and shameful as this stupid august update. i have had my fair share of issues with
xbox whether it freezing up on me or certain features being unavailable momentarily, but the core experience which is of course games has never been taken away from me until now. the new update is head butting with my xbox one and the games can't be read.
i have wasted multiple evenings trying to exchange the games, exchange the console, and speaking to xbox support members for hours on end only to have no solution. whoever works these updates at microsoft should be ashamed of themselves and probably should
be fired for putting myself and a bunch of other people through this ordeal. GET THIS FIXED!

Brian Seymour

going to the forum announcement does fix the issue. Just directs you to a 75 min wait to find out you have to get replacement hardware. Please don't suggest that as an "Answer".

Miss Soph

Does it come up with a prompt to install it or show the game is in this disc tray? Have you done the update?

Chief0420

Disconnect From InternetStay Offline And Restart Your Console. Then Cancel Download And Restart The Download Process. It Worked For Me.

JaySthree

Same here. None of my games work, even after install. Killer instinct is a black screen with music. NBA2k14 stays on the loading screen, and Ghost doesn't have a multiplayer option.

XBOX one not playing game?