Xbox one not downloading/updating any games

Alright. In case the issue still persist, you can also try doing an offline system update by downloading the OSU File here.

https://support.xbox.com/help/hardware-network/...

Once you download the Offline System Update File onto your PC, you can see it as a a zip file so you'll have to unzip onto a USB that's at least 8GB and formatted to NTFS. Once it's all downloaded plug the USB into your Xbox, the offline system update will be enabled.

i see. I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

Can you also try installing the Xbox app on your phone and search the game there? Once done, please try installing the game using the Xbox app to your console.

Hi ! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Solution 3. Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.

Scroll left on the Home screen to open the Guide.

Select Settings > All Settings

Choose System > Storage.

Now select Clear local saved games.

Choose Yes to confirm.

Restart your console

Press the Menu key on your controller.

Click Settings, then go to Disc & Blu-Ray.

Select Persistent Storage.

Click Clear Persistent Storage.

Solution 4. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted..

i am trying this now however the xbox app just constantly says waiting for console, and on the xbox its just sat at 0%

Hi Pam,

Thanks for the advice, but unfortunately I have tried all of these and it is still not letting me download anything. I'm not sure what else I can try