Xbox One Network Issue

UnitedGolem28 · Oct 13, 2017

All of a sudden my Xbox One S has decided it can't connect to the wireless router. I have to set up the wireless network on the Xbox again but when I do so it says it cannot connect and to power cycle the modem. This doesn't work in this case, even tried
a full shutdown of the Xbox as well. After selecting this did not work it then says to check that the mac address of the Xbox hasn't been blocked. I checked that and it hasn't been. Then it says to make sure the wireless password is correct which it is. The
only other thing it says to do is just use a cable. Problem is I don't have one I can use so. Anyone know why it would have suddenly done this and how I might be able to fix it?

:)

SillyPillow87 · Oct 13, 2017

Xbox One Network issue

Xbox is not showing wireless networks

St0ned3agle457 · Oct 13, 2017

Xbox one network issue

my Xbox one will allow me to connect to XBL momentarily, sometimes to talk to friends but, when I try to be in the party and load an app or game at the same time I get disconnected immediately and it takes forever to get back on..only way way to get back
online is if I set my network back up. I can still connect to Xbox Live but, it won't let me do the same functions as it used to. I fixed it for a couple days but, now it's gotten worse. I've tried both wired and wireless and neither work anymore.

Mister Maka · Oct 16, 2017

Hey there UnitedGolem28!

Is there any chance you can test a wired connection with your Xbox One to see if there's any change with your ability to connect?

Qwertei

Oh your first post said you were thinking about sending it in for repairs nothing about telling me or genesis about it asking for you to send it in for repairs

[quote user="CaptainKaiju123"]I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

Lets factory reset it go to settings - system - console info & updates - reset - reset and remove everything. Once you done that go through the initial setup again and see if you can fix it without getting repairs. let me know if the pop up asking for repairs
is gone and see if you are / aren't connected to a wired network. If the factory reset doesn't work then you will need repairs unless it is under warranty then it should be covered.

Qwertei

[quote user="CaptainKaiju123"] So, I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

No need for repairs!

You can also try clearing the alternate MAC address settings - network - advanced settings - alternate MAC address - clear - restart

if my post or genesis post doesn't help then let me or genesis know and we'll try to resolve it. Genesis is great when it comes to internet connectivity so he'll be more of a help then me lol.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the
console. Once it is back up and operational test the results. Let us know.

If you still need to send it in for repair. If you registered your console then you should be able to log in here and get the process started. account.microsoft.com/devices

Good Luck!!

CaptainKaiju123

Well, I tried both of those. It is still saying I am connected through a wire and it's also saying I must send it in for repairs, sadly.

Vladoski50

Yep. I've assigned xbox one static ip. Reserved IP specific for xbox one mac address. All of these work for that one instance where I reboot modem/router. Once xbox is put to sleep and reboots, I can't connect to internet. Funny thing is, the xbox one shows
correct the ip/subnet/dns. Just no internet until i go reboot the modem/router again. I'm thinking this might be hardware issue.

Xbox One Network Issue