[xbox one ] Microsoft Store UPDATE = STUCK

it will only change the # for how many Kbps like once every minute, but the progress is stuck at 0.0%

Hello, MarleyGrow. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

First, as a basic troubleshooting step, try to power reset your console:

1​​. Turn off your console and your router/modem.

2. Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.

3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.

​​​4. Plug all the cables on your console and turn it on.

See if this helps and let me know. If it does not, be sure that we still have more troubleshooting steps to try.

Hi JenkaV, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, are you on Xbox or PC?

If you're on a PC, kindly clear the cache by following the steps below:

1. Type "wsreset" or "wsreset.exe"

2. Right-click and press run as administrator.

3. It may take a couple of minutes but please wait for the Microsoft Store to launch and then restart your PC.

If you're on Xbox perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I previously encountered error 0x803FB005 when trying to update Game Bar (System Components) in Microsoft Store - that's now fixed, thank you.

Next problem, like others have mentioned, is that the Xbox app in Microsoft Store needs an update, but it's stuck on "Downloading". Will keep trying.

I have the same problem when I am going to purchase a game on Xbox store and Microsoft store. It stucks at the payment option loading screen. I contacted with customer service and tried different ways, but the problem cannot be fixed. Is it a Microsoft store
server problem or a bug of Xbox summer update?