Xbox one menu ignoring remote

Discus and support Xbox one menu ignoring remote in XBoX on Consoles to solve the problem; I use a an Xbox remote as I mostly watch tv/netflix/YouTube. There are no controllers on. When I am at the start menu and hit the select button, the... Discussion in 'XBoX on Consoles' started by Kenf223, Jun 29, 2019.

  1. Kenf223
    Kenf223 Guest

    Xbox one menu ignoring remote


    I use a an Xbox remote as I mostly watch tv/netflix/YouTube. There are no controllers on.

    When I am at the start menu and hit the select button, the selected option flashes, but does nothing. I need to use the remote in the xbox app on my phone to go into YouTube or Netflix, then the remote works fine in the app.

    Since the icon flashes the remote is definitely sending the button press.

    :)
     
    Kenf223, Jun 29, 2019
    #1
  2. tazmad2010 Win User

    Xbox one menu ignoring remote

    Hello, with the Xbox powered on press and hold the power button for 10 seconds or so, once the Xbox has powered off pull the power cable out of the Xbox and leave it out for at least two minutes. Then reconnect the power cable to your Xbox and power on
    using the power button on the Xbox and give your remote a try please.
  3. Ezzn Win User

    Xbox one menu ignoring remote

    Did clearing the cache help or are you still having issues?
  4. THANOS OPRESSOR Win User

    Xbox one menu ignoring remote

    try clearing the console cache, reinstall the app on your phone, you may be experiencing some delay in sending the pro console control information, maybe these procedures will help.
  5. Kenf223 Win User

    Xbox one menu ignoring remote

    Tgank you, but I think you misunderstood. The one on the phone works fine, it is the physical remote that it is ignoring.
  6. Agentbb007 Win User

    Xbox One Media Remote - Pop-up/ Start Menu buttons do not work during Blu-Ray playback

    I just got the xbox one IR remote and can confirm the menu and pop up menu buttons on the remote still do not work!! What a waste of money this remote was, these buttons work on the connected glass app on my iPad but not on the remote, unacceptable...
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Xbox one menu ignoring remote

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