Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

Discus and support Xbox one MAJOR bugs with dashboard, text, and pop up keyboard! in XBoX on Consoles to solve the problem; okay so this just started recently after the new dashboard update. First off the Home button won't work, can't double tap home to get the quick app... Discussion in 'XBoX on Consoles' started by MrCaptainPirate, Dec 29, 2015.

  1. Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!


    okay so this just started recently after the new dashboard update. First off the Home button won't work, can't double tap home to get the quick app launch, can't hit home to go to the dashboard. I literally have to turn off my console in order to get the
    thing to go to the dashboard. There is text missing in warning messages and in the suggestions box. Like id search Minecraft: Xbox One Edition and see "M nc t X ox ne d on" so annoying! And on top of it all the pop up keyboard freezes. So, any help on how
    to fix the issue would be great!

    :)
     
    MrCaptainPirate, Dec 29, 2015
    #1
  2. maxen
    maxen Guest
    Xbox One virtual keypad

    You might need to click A in the textbox in order for the keyboard to pop up. It does not always pop up automatically just because there is a text-input field on screen.

    Alternatively, if you have a tablet or smartphone with Xbox One Smartglass, you could use that as a keyboard for your console.
     
    maxen, Dec 29, 2015
    #2
  3. maxen
    maxen Guest
    Cant type with controler or keyboard

    Are you able to press A in the text box that appears? Does that make the keyboard pop up on screen?
     
    maxen, Dec 29, 2015
    #3
  4. Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    If you did a "hard reset" , I don't know what else you could try other than a "factory restore"...
     
    RobertBuckalew, Dec 29, 2015
    #4
  5. jcs1092
    jcs1092 Guest
    Lately, this is a common request within the Ambassador chat. Most of us at the Ambassador team believe that it is a XBOX glitch, and that they should be fixing it shortly.
     
    jcs1092, Dec 29, 2015
    #5
  6. You can certainly "wait it out" ....but if you call official support , a factory reset is in your future , and may or may not be the remedy...
     
    RobertBuckalew, Dec 29, 2015
    #6
  7. ZacClarke
    ZacClarke Guest
    I'm in a party with my friend and when I checked the party it didn't show my gamer picture and the letters showing what I was doing were overlapping each other. Left the party and it fixed itself.
     
    ZacClarke, Dec 29, 2015
    #7
  8. ZacClarke
    ZacClarke Guest

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    How do I upload the picture from my phone. I want you to see what I mean
     
    ZacClarke, Dec 29, 2015
    #8
  9. ZacClarke
    ZacClarke Guest
  10. ShidzNidz
    ShidzNidz Guest
    Any 'working' solutions for this problem been discovered? Has Microsoft even acknowledged this as a bug?

    I am experiencing that same pop-up keyboard freezing symptoms as indicated in all the above posts. Tried the hard reboots and using smart glass to enter text. No luck. ☹.

    This is a troublesome bug because many newly installed games require some form of text entry before you can continue. (Example: Project Cars and Just Dance 2016.). Hence, rendering game play impossible.
     
    ShidzNidz, Dec 30, 2015
    #10
  11. ShidzNidz
    ShidzNidz Guest
    I'll share this... I did eventually manage to work-around my problem. What I did... Was...

    1). Go into the desired game.

    2). Use the pop-up keyboard when prompted by the game.

    (I.e. Using the controller attempt to use a field requiring the keyboard.)

    The Xbox one appears locked at this point. .

    3). Go to the Xbox One Smart Glass and connect to the Xbox One.

    (I used the iPad version for this.)

    4). Use the Smart Glass remote control icon to pull up the Smart Glass controller.

    (On iPad this is on the very bottom row... It should say it is connected to your game and in the right

    have a small icon which looks like a tv remote control. Click that.)

    5. Back on the Xbox One console. Using Kinect... Speak "Xbox Go Home".

    (This took me out of the freeze / lockup).

    6. Select your game again to re-enter it.

    (Should not be locked up at this point.)

    7. Perform the in-game action (ex: select text field that caused original freeze) again.

    (Can use the controller for this.)

    8. Type in the necessary text on the Smart Glass Application.

    (Selecting the field/action in game should enable the keyboard to appear on the smart glass app.)

    It would seem some of the steps are not necessary.... I.e. Why not just use smart glass to type in the field to begin with? But in my case at least... That simply didn't work.
     
    ShidzNidz, Dec 30, 2015
    #11
  12. ShidzNidz
    ShidzNidz Guest
    Hmmm.... One more important update on my situation. Looks like I found a root cause.

    I had recently installed a new game (Project Cars). Now that I reflect back... This is when my pop-up keyboard problem started occurring.

    I have now *completely* uninstalled this program. Including all of my local and Xbox live based save files. Hooray! The pop-up keyboard AND even the expected functionality on clicking the 'Xbox button' to bring up the dashboard is working again.

    Moral of the story here... I think something got corrupted on the game install that in-turn caused the other issues. Including in different games. I'm sharing this as maybe it will help others experiencing similar problems. Not sure if this is limited
    to just the specific referenced game (probably not).
     
    ShidzNidz, Dec 30, 2015
    #12
  13. Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    We first had this problem last year when the only game we owned was batman, we tried a new controller after a hard reset and it didn't help 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

    We eventually replaced the entire xb1 with a new 1tb version, all new from plug to tv! we STILL had the same problem on many games 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

    this is clearly a problem in the xb1 software effected by install problems. XB1 needs to take this seriously and fix it, we have to hard reset every few days or sometimes hours
     
    MicrosoftAccountdyl, Oct 31, 2018
    #13
  14. ShidzNidz Win User

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    Hmmm.... One more important update on my situation. Looks like I found a root cause.

    I had recently installed a new game (Project Cars). Now that I reflect back... This is when my pop-up keyboard problem started occurring.

    I have now *completely* uninstalled this program. Including all of my local and Xbox live based save files. Hooray! The pop-up keyboard AND even the expected functionality on clicking the 'Xbox button' to bring up the dashboard is working again.

    Moral of the story here... I think something got corrupted on the game install that in-turn caused the other issues. Including in different games. I'm sharing this as maybe it will help others experiencing similar problems. Not sure if this is limited
    to just the specific referenced game (probably not).
  15. RobertBuckalew Win User

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    If you did a "hard reset" , I don't know what else you could try other than a "factory restore"...
  16. ShidzNidz Win User

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    I'll share this... I did eventually manage to work-around my problem. What I did... Was...

    1). Go into the desired game.

    2). Use the pop-up keyboard when prompted by the game.

    (I.e. Using the controller attempt to use a field requiring the keyboard.)

    The Xbox one appears locked at this point. .

    3). Go to the Xbox One Smart Glass and connect to the Xbox One.

    (I used the iPad version for this.)

    4). Use the Smart Glass remote control icon to pull up the Smart Glass controller.

    (On iPad this is on the very bottom row... It should say it is connected to your game and in the right

    have a small icon which looks like a tv remote control. Click that.)

    5. Back on the Xbox One console. Using Kinect... Speak "Xbox Go Home".

    (This took me out of the freeze / lockup).

    6. Select your game again to re-enter it.

    (Should not be locked up at this point.)

    7. Perform the in-game action (ex: select text field that caused original freeze) again.

    (Can use the controller for this.)

    8. Type in the necessary text on the Smart Glass Application.

    (Selecting the field/action in game should enable the keyboard to appear on the smart glass app.)

    It would seem some of the steps are not necessary.... I.e. Why not just use smart glass to type in the field to begin with? But in my case at least... That simply didn't work.
  17. ZacClarke Win User

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    How do I upload the picture from my phone. I want you to see what I mean
  18. MicrosoftAccountdyl Win User

    Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

    We first had this problem last year when the only game we owned was batman, we tried a new controller after a hard reset and it didn't help 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

    We eventually replaced the entire xb1 with a new 1tb version, all new from plug to tv! we STILL had the same problem on many games 'home screen button doesn't respond and virtual keyboard freeze, cant type cant return home'.

    this is clearly a problem in the xb1 software effected by install problems. XB1 needs to take this seriously and fix it, we have to hard reset every few days or sometimes hours
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Xbox one MAJOR bugs with dashboard, text, and pop up keyboard!

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