Xbox one loads past green screen and just a black screen won't let me log in or anything...

My xbox is stuck on the black screen.. it comes onto the green loading screen and then goes black and stays like that.. u have Done the hard reset and also where you unplug it and we're you hold down the eject button and power button at same time and it
still won't move past the black screen any ideas ?

when i tried what the microsoft agent said it did not work i need help

Sounds like you got the black screen of death, it's a software issue with theatest update they did. You need to factor reset your Xbox and that should take care of the issue your currently having

Please follow the steps below to perform a physical reset on the console by following the steps below:

- Turn off the console unplug all the cables then re-plug them back again.

- Click on the "Bind" and "Eject" buttons at the same time after 10 seconds click the home "X" button just once without letting go of the two buttons. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

A few days ago my xbox froze up suddenly so I tried to switch it off and on again, only it wouldn't start up once I switched it on. After switching on the xbox, it displays the green startup screen for about
10 minutes, after that its just a black screen in which I cannot do anything. After another 10 minutes it will let me bring up the menu but nothing else l. If I try to click on home or any game, it just takes me back to that black screen. I've tried turning
it off and on and leaving it on that black screen for hours, but it still doesn't load anything, not even the home. How do I fix?

Hi Tony,

Have a look at some possible solutions here about the loading screen issues.

https://www.easeus.com/file-recovery/fix-xbox-one-stuck-on-green-loading-screen-of-death.html

Best of luck!

- Ry.